Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

1)    Dealing with Ambiguity – Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

2)    Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

3)    Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

4)    Decision Quality – Makes good decisions (with considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

5)    Planning – Accurately scopes our length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

6)   Time Management – Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

7)    Integrity and Trust – Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.

Knowledge, Skills, Abilities:

1)      Strong analytical problem solving skills in order to identify and resolve unique problems.

2)      Ability to relate multiple individual processes to the overall project.  Attention to detail in the individual processes is important to overall project.

3)      Excellent written and oral communication skills as well as strong interpersonal skills. 

4)      Computer literacy, including MS Excel, Word, and Outlook.

5)      Outstanding administrative proficiency and customer service skills.

6)      Ability to handle pressure of multiple deadlines while maintaining composure and professionalism.

Education/Training/Experience

High School diploma or GED, 4-Year College degree preferred (emphasis in Business Administration / Banking is preferred), previous commercial / retail banking experience is preferred.

Related experience may be a substitute for education.

Reporting to this position:  No direct reports

Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.