Account Manager Job in Nashville, Arkansas US
Account Manager
The Account Manager is responsible for the overall management of one or more Dedicated Contract services (DCS) accounts within a geographic region. The Account Manager looks to optimize the company's assets by monitoring revenue and costs through effective PL analysis. Other essential duties include building and maintaining customer satisfaction through problem solving, communication and relationship building. This position has supervisory responsibilities for onsite managers, support personnel and drivers and is usually located on site at the customer's facility. Responsibilities Serves as the main point of contact with their assigned customers in order to provide exceptional service and trouble free account operation. Makes regular site visits to observe the accounts for safe, efficient and profitable operation. Responsible for the selection, hiring, training development of all office personnel and drivers. Monitors driver safety and takes proactive steps to create a positive Safety Culture at their accounts. Ensures drivers have completed required periodic company safety training. Conducts PL analysis to determine trends in costs to maximize profitability. Ensures customer billing and employee payroll are accurate and timely. Coordinates with Maintenance personnel to balance equipment maintenance schedules, customer requirements, and expenses. Ensures all equipment meets Federal and state requirements.