Account Mgr – Construction
Account Mgr - Construction - Kingston Yonkers New York Area
I. Job Summary Generates revenue growth by utilizing a consultative selling approach in the retention of current Waste Management customers. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Account Manager will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position. II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Managing business to business sales relationships Developing detailed proposals encompassing multiple services Researching aspects of the waste and environmental services business Attending conferences/symposiums as a means of networking and staying current with industry-and market-related information Assignment management Building trusting relationships Providing high-impact Communication Able to identify pertinent Local, County, State, and/or Federal government regulations Responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth by selling to new customers only Manage prospects by developing sound marketing plans and maintaining key information in the prospect database Reduces lost major accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention. Increases revenue and profitability by executing sound plans on retention calls to improve the customers service and/or profitability. Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate. Effectively use Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.). Proposes customer solutions that are compliant with appropriate local, state and federal regulations. Devising sales approaches and solutions Marshalling resources Sales negotiation Sales opportunity analysis III. Supervisory Responsibilities This job has no supervisory duties. IV. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) part of the work day ; Required to exert physical effort in handling objects less than 30 pounds rarely ; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely ; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely ; Normal setting for this job is: office setting and/or outside sales.