Account Relationship Manager Specialist Job in West Hills, California US
Computrition, Inc. is the leading provider of fully integrated foodservice and nutrition management software systems. With over twenty years in the hospitality and healthcare industries, Computrition is an international company with offices throughout the United States and Canada.
Computrition's all-encompassing software systems are designed to increase efficiency and productivity in the foodservice and/or nutrition services operation. We provide menu management, inventory control, nutrition office management, HACCP guidelines, nutrient analysis and more. Put your nutrition and food knowledge to use in a unique setting. Computrition allows you to creatively use computers in nutrition and food service. We are currently seeking the following:
ACCOUNT RELATIONSHIP MANAGER SPECIALIST
Job Description/Specific Responsibilities:
Reporting to the Director of Account Relationship Management, the Account Relationship Manager Specialist is the main contact between the company and the Computrition customers. This position is responsible for 1) increasing sales to our existing customer accounts using the Computrition software 2) ensuring our company’s goal of 100% customer satisfaction. This position will work with a portfolio of customers and provide on-going customer service via consultations, webinars, users conferences, on site visits, newsletters, case studies, etc. The position will work with the customers as well as the other Customer Care, Development, Sales Marketing teams within the company to provide this high level of customer satisfaction and drive growth of Computrition products and services.
Required Skills and Qualifications:
· Minimum of 2-3 years of intimate experience with Hospitality Suite in an Operation, Customer Care, Professional Services and/or Sales position
· Ambitious, hard working, excellent communicator
· Results driven with the credibility to influence at all levels and the ability to think outside the box to identify potential opportunities
· Highly developed negotiating and influencing skills
· Ability to sell customized solutions and manage complex business proposals
· Ability to work independently as well as coordinate efforts with other team members on universal customer issues.
· Strong analytical/problem solving skills.
· Ability to learn software and hardware technology quickly.
· Excellent verbal and written communication skills
· Strong diplomacy and interpersonal skills
· Must be able to travel 1 to 2 weeks per month
· Bachelor's degree preferred
JOB RESPONSIBILITIES
· Account Management – drive through initiatives to retain and develop our existing customer accounts
· Establish and maintain effective relationships with senior decision makers and influencers within all identified target accounts
· Meet and exceed all bookings targets
· Complete full customer needs analysis and create single sales opportunities for each buying event
· Qualify profitable sales opportunities and close deals through successful negotiations
· Perform product demos of all Computrition software
· Communicate with all of the Customers in your portfolio on a regular basis to review Customer’s business needs and what has been developing with the Computrition Software or other developments within the company that could benefit the Customer.
· Demonstrate personal credibility and professionalism to consistently exceed the expectations of clients in a high-pressure environment
· Plan, prepare and conduct annual User Conferences
· Provide monthly article for customer newsletters
· Participate and/or conduct monthly and/or quarterly webinar for all customers and/or reference accounts.
Successful candidates will have a proactive, optimistic, “can do”, solutions-driven approach that is both pragmatic and commercially viable. Excellent team player, with strong demonstrable evidence of influencing and negotiating skills as well as the ability to forge strong internal and external working relationships.
This is a full-time position. It is ideal for those who are self-motivated, dependable and stable. We offer a flexible schedule, excellent career growth opportunities and benefits package.
If you feel that you are the A Team Player that we are looking for, please submit your resume and a one-page letter stating why you think you are the candidate that we are looking for. Salary is commensurate with experience. As part of Computrition's evaluation, candidates will be required to complete a background information check, prior to any offer being extended.
Send, fax or email your resume and letter to:
Computrition, Inc.
ATTN: HR Department
8521 Fallbrook Avenue, Suite 100
West Hills, California 91304
Fax: (818) 961-0430
Email: jobs@gjonas.com
Rev. 8/05