Account Representative (1373) Job in Shelbyville 37160, Tennessee Us
It's time to take your career to CalsonicKansei North America, Inc. We're a leading designer and manufacturer of complete HVAC, engine cooling, exhaust systems, and electronic components for automobiles. In our environment, our exceptional team of professionals is driven by integrity and focused on innovation. Here, you'll work alongside people who are as dedicated to making a difference as you are.
And, you'll have the freedom to do that every day. If you feel that your skills are only matched by your desire to succeed, consider joining our team. This is your chance to stand out from the crowd.
Account Representative (1373)
Location: Shelbyville, TN 37160
Description
Management of assigned customer accounts to ensure customer satisfaction in the area of product, price, quality, service and technology. Under detailed supervision and instruction, handles as a liaison a variety of customer service, accounting, and engineering issues. Negotiates with direct contacts both internally and externally with specific direction. Has no authority or responsibility for the supervision of others.
- Ensure all engineering changes made to products are correctly priced and submitted to the customer on a timely basis by utilizing the internal systems and procedures in place for communicating changes – Project Information Requests (PIRs). Detailed review with Sales Manager or Director is necessary for all pricing establishment / revisions for customer submission.
- Meet with customer on a regular basis to review pricing and design changes submitted to ensure customer confirmation/approval of pricing.
- Manage other areas of the account such as payments or follow-up on past due receivables. Negotiate with the customer as needed to resolve any open financial issues (could be freight, packaging, returned shipments for non-conforming goods). This negotiation should be subject to specific direction and authorization from the responsible Sales Manager or Director.
- Communicate customer engineering and purchasing policies to company with regard to account responsibility.
- Expansion business opportunities – Pursue new business opportunities as identified in the approved global business bid list. In case of new opportunities, a SBR should be created jointly with the appropriate Sales Manager or Director for consideration of pursuit. Give customer presentations for new and existing projects/products, tech. reviews, respond to requests for quotations.
- Communicates frequently with engineering, sales, cost estimators, customers, and managers to ensure current status relative to pricing, design, program issues, part issues, contract terms and conditions, and all other customer issues.
Required Skills
Intermediate to advanced experience (beyond basic data entry) working with computer applications such as Word, Excel, Lotus Notes, PowerPoint, and other presentation applications and/or software.
Required Experience
- Have Bachelor’s Degree in a related discipline with up to two years of experience in related field
-or-
- Have Master’s Degree and up to one year of experience in related field.
- Certification may be required in some areas.
- Have very strong communication skills both verbal and written.
- Have strong administrative, organizational skills, and the ability to coordinate multiple projects and programs.
- Be able to pass all background checks and pre-employment tests, including any required drug test.
- Be able to maintain the confidentiality of any information s/he encounters.
Reasonable accommodations may be made to those who are able to perform the essential duties of the job.
