Account Services Representative
ADT Security Services, Inc. is the world's largest electronic security and alarm monitoring provider to residential, commercial, industrial and governmental customers.
Account Services Representative - Easy Pay Clerk
ADT is the world's largest provider of electronic security. Our technically advanced products remain the leader in the security industry, serving more than 6 million homes and protecting 90% of Fortune 500 Companies.
We have proven our commitment to superior service for our customers that matches our commitment to our employees. As a member of the service team with ADT you will enjoy:
- Competitive hourly wage
- End to end training programs
- National name recognition
- Company vehicle and gas allowance
- Medical and dental insurance
- 401k plan
- Tuition reimbursement
- Computer purchase program
- Financial success and career growth
Job Description:
ADT is currently seeking bright and assertive Account Services Representatives to handle customer inquiries (via correspondence) regarding a wide range of billing and billing services issues, relative to their ADT account. Our Account Services Representatives enjoy a highly motivating, fast paced culture focused on teamwork.
Responsibilities:
- Initiate automated debits to pre-determined accounts on time and as scheduled
- Research non-draftable items
- Ensure that a customer's payment history is in balance with any returned payments
- Contact customers when additional information is required
- Maintain the EasyPay customers' banking information
- Meet pre-determined departmental standards for productivity and quality measures.
- Other duties as assigned.
Education
- High school diploma.
Experience
- One (1) to Three (3) years of customer service experience in a customer contact environment and One (1) year of previous A/R experience.
Skills
- Basic typing ability.
- PC experience and/or the ability to learn basic functions.
- World's largest electronic security and alarm monitoring provider to residential, commercial, industrial and governmental customers.
- Protects more than 5 million American home and 80% of the world's top 100 retailers
- Secures over 100 of the nation's airports
- Responds to more than 50,000 crimes in progress each year
- Interfaces with approximately 38,000 law enforcement, medical and fire agencies across the country
ADT is an Equal Opportunity Employer
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