Account Support Rep Job
Account Support Rep
Insight is a leading IT solution provider of IT products and services. Insight offers over 200,000 brand-name IT products from leading manufacturers, such as HP, IBM, Intel, Cisco, Microsoft and more. Insight's comprehensive services offering assists customers with implementation and integration of the latest IT solutions organization-wide. Small and Medium Business (SMB), Enterprise customers and government and education customers can turn to one partner for hardware, software, peripheral, service and solution needs. Insight is an Equal Opportunity Employer M/F/D/V.
BASIC FUNCTION OF JOB
The Account Support Representative provides all back-office support to the Client Sales force. This position is responsible for all order entry, order fulfillment, reporting, collections and customer service.
WORK PERFORMED
- 50% order entry and fulfillment
- 50% reporting and collections
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for correct and accurate order processing.
- Ensure all customer purchase orders/credit card orders are entered, configured.
- Ensure special bid pricing is applied and the correct cost is captured on every order before the order is saved.
- Conduct positive interaction with sales rep to resolve any discrepancies and/or customer issues.
- Responsible for correct and accurate order fulfillment.
- Ensure all orders are shipped in a timely manner.
- Proactively communicate with sales reps and/or Sales Market Managers/Directors with status of orders.
- Work closely with inter-company departments to ensure proper ordering, allocation, configuration and shipment of product on all orders.
- Work with Sales Market Managers to provide sales reports as needed for region.
- Provide backup assistance on phones as needed for each office.
- Follow-up on all open returns with customers in a timely manner.
- Follow through to make sure the replacement order (if applicable) is placed and shipped.
- Positive interaction with Customer Service /Purchasing on RA/Replacements.
- Keep sales force informed of any problems and final resolution of issue.
- Provide order status for customer base.
- Additional duties as assigned.
- RMA management.
MINIMUM REQUIREMENTS
Education and/or Experience
High school diploma or equivalent required. Must have one year plus experience in general office environment.
KNOWLEDGE, SKILLS AND ABILITIES
Must be professional and detail-oriented. Must have excellent organizational skills. Excellent communication and customer service skills required. Basic computer skills, experience with MS Word and MS Excel are a plus. Good telephone skills a must. Able to learn quickly in a fast-paced environment needed.
Insight is an Equal Opportunity Employer (EOE). M/F/D/V
See Job Description.
