Acct Admin I, Mutual Funds Cus Job
Acct Admin I, Mutual Funds Cus (Job Number: 1301130)
Description
Assist in the delivery of services in accordance with agreed upon service standards, the custody trust instrument, and policies and procedures between Global Security Services (GSS) and institutional clients. Serve as an administrative contact for client portfolio servicing. May perform client visits. Prepare new accounts and portfolio transactions at the direction of the client. Reconcile portfolio transactions; verify daily projections reports and check for accuracy. Research discrepancies, develop potential solutions and submit to senior administrator for review and corrective action. Interface with all GSS functional departments and related Bank of New York Mellon entities that deliver services to assigned clients. Support the execution of all standard and ad-hoc client events related to the ongoing services provided by GSS and the involvement of other Bank of New York Mellon entities where appropriate. Maintain knowledge of other Bank of New York Mellon businesses and products to ensure proper routing of client requests and to support continued/enhanced relationship with client. Conduct analyses and research for internal reports as requested. Some prior knowledge of general investment management processes and products is helpful. Follow assigned account management processes and procedures; may apply some independent judgment in executing standard account transactions; elevate extraordinary client requests or complex account matters to the next level. Manage own workload with a focus on customer satisfaction. Interactions are typically limited to the client and the incumbent's own work team, however, some interface with other GSS or BNYM entities may occur. Incumbent must possess strong verbal and written communication skills. Demonstrated customer service skills are required.
Qualifications
Bachelor's Degree or equivalent. Up to one year experience.
Primary Location: United States-USA-NY-Brooklyn
Internal Jobcode: 16740
Job: Asset Servicing
Organization: GFI Client Service Delivery-HR08950
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