Administrative Assistant Emerson Group Job in Solon 44139, Ohio US

 

 

JOB DESCRIPTION

 

Job Title:                             Emerson Group Administrative Assistant

Department:                            Emerson Group

Reports To:                            Director of Data Integrity

 

 

 

Position Summary

 

Emerson Group Administrative Assistant is primarily responsible for customer service calls.  EGAA will ensure that customer service line is answered and that all voicemails are responded to in a timely manner.  EGAA is responsible for all spreadsheet documents, sending out samples, keeping information updated, and ensuring that all EGAs are aware of updates and changes. 

 

Primary Functions- Duties and Responsibilities

 

▪          Ensure that phones are answered in a timely manner.

▪          Return all voicemails and occasional emails in a timely manner.

▪          Send out replacement items as needed.

▪          Maintain accurate records of incoming and outgoing phone calls.

▪          Maintain and update spreadsheets that accurately reflect all information that clients have asked us to collect.

▪          Maintain updated documents that accurately reflect tracking information, retailer item numbers, and packaging information.

▪          Update monthly spreadsheets to be sent to customers.

▪          Assist with updates to the website pertaining to customer service information.

▪          Initiate updates regarding product improvements, changes, or updates.

▪          Exhibit superior customer service at all times and work with Emerson clients

▪          Assist on or manage special projects and new processes as needed throughout the year.

▪          Initiate and Support constant enhancements of web site tools.

▪          Update Emerson Client information in office.

▪          Assist EGAs with tasks as needed

 

 

Other Functions

▪          Conduct training as needed for product updates

▪          All other assigned duties

 

 

Minimum Job Requirements

 

Education                             Bachelor’s Degree

                                         

 

Experience                             Entry-Level                                           

 

Specific Skills

▪          Proficient user of Microsoft Products

▪          Solid communication skills

▪          Manages difficult or emotional customer situations

▪          Responds promptly to customer needs

▪          Responds to request for service and assistance

▪          Maintains confidentiality

▪          Keeps emotions under control.

▪          Must speak clearly and persuasively in positive or negative situations

▪          Listens and gets clarification

▪          Responds well to questions

▪          Demonstrates group presentation skills

▪          Participates in meetings

▪          Writes clearly informatively

▪          Edits work for spelling and grammar

▪          Varies writing style to meet needs

▪          Able to read interpret written information

▪          Strong attention to detail and follow up

▪          Must balance team individual responsibilities

▪          Puts success of team above own interest

▪          Must follow polices and procedures

▪          Keeps commitments

▪          Commits to long hours of work when necessary to reach goals.

▪          Strong organization skills – prioritizes and plans work activities; uses time efficiently; plans for additional resources; organizes and/or schedules others and their tasks; develops realistic action plans.

▪          Ability to work with all levels of an organization (internal and external)

▪          Ability to multitask and work in a fast-paced event atmosphere.

▪          Follows policies and procedures

 

Success Factors

▪          Detail-Oriented

▪          Time-Management Skills

▪          Communication/Verbal Skills

▪          Self-Motivator

▪          Ability to handle change and multiple responsibilities