Administrative Assistant/Web Travel Specialist Job in Indianapolis 46268, Indiana US

 

POSITION SUMMARY

Provides administrative support to Auto Travel Manager and Service Center and Travel Agency Services Director, with an emphasis on Auto Travel Web Request Fulfillment.

 

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

·         Establish and maintain effective working relationship with clients, members, associates and vendors.

·         Monitor inventory of necessary working supplies and publications. Place and process supply orders.

·         Ensure high quality production of duties efficiently and within quality standards while fulfilling requests by members utilizing the AAA website.

·         Able to effectively communicate with web users/members on travel plans and can readily prepare travel packages (TripTik routings, marked maps, publications, hotel/motel/car/package reservations, brochures, etc.)

·         Process TripTik routings for other branch locations when needed.

·         Continue to upgrade technical expertise through Club training and provides technical support to other AAA counselors relative to the TripTik processing systems.

·         Market products/services as well as services the needs of the members relative to Auto Travel, Member Services and Travel Agency.

·         Support all other revenue-generating products including Insurance, Emergency Road Service, Financial Services and Membership.

·         Commute to any service center and provides coverage, as needed

·         Respond to electronic requests, questions and comments via the FUZE system.

·         Performs additional tasks as assigned by management.

 

 

 

POSITION QUALIFICATIONS

Competency Statement(s)

·         Communication, Written - Ability to communicate in writing clearly and concisely.

·         Detail Oriented - Ability to pay attention to the minute details of a project or task.

·         Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

·         Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

·         Technical Aptitude - Ability to comprehend complex technical topics and specialized information.

SKILLS ABILITIES

Education/Experience : Associate’s degree (A.A.) or equivalent from two-year college or technical school, and/or two years Auto Travel experience; or equivalent combination of education and experience.
 

Computer Skills

·         Microsoft Office

·         Auto Travel Operating System

·         Web/Internet

 

Certificates Licenses

·         Valid driver’s license

·         Driving record in accordance to AAA Associate Driver Safety Guide

 

Other Requirements

·         Strong map reading skills

·         Basic geography knowledge of Indiana, United States and Mexico

·         Basic math skills

PHYSICAL DEMANDS

 

 

 

 

Other Physical Requirements

Vision (Near)

Sense of Sound (ability to listen to employees members)

WORK ENVIRONMENT

This position is in an office environment within a controlled atmosphere building.

 

 

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.