Administrator IT
Administrator IT - Customer
Position Description: The purpose of this position is to deliver warehouse level configuration data, offer technical support to meet production needs and provide ongoing support to the operations staff. Responsibilities: This position will provide support to the operations group to optimize efficiency of equipment, systems and personnel. Provide system solutions to operating requirements using personal analytical skills as well as knowledge of hardware and software systems in order to facilitate production processes and enhance productivity. Resolve production issues related to system application within the warehouse environment using technical skills, hardware and software knowledge and troubleshooting techniques to maintain the expected system performance and production levels. Maintain systems-related equipment in optimum operating condition using inspection and testing methods, hands-on adjustments and outside support in order to minimize equipment downtime and optimize efficiency. Train production employees to perform their job responsibility regarding system applications using training aids and operating procedures developed. Support computers system (hardware and software) and office equipment for operations. Assess and repair PCs and peripherals requiring service to return them to full functionality. Configure PCs hardware and software to required specifications. Maintain all connections between PCs and network, troubleshooting applications and related problems. Maintain assets for supported Ryder IT group. Ensure PCs have licenses for applicable software. Provide technical support for IT applications-Internal Reporting, Time Tracking and back-end SQL-Style databases. Respond to Help Desk requests within required response time. Provide analysis of Help Desk requests as needed. Exercise and maintain Ryder IT policies and strategy in accordance with current Ryder business practices and strategies.