Advice Nurse Job in Fairfax, Virginia US
Advice Nurse
We the people of Kaiser Permanente believe in the endless pursuit of excellence, and in health and well-being for all. At Kaiser Permanente Mid-Atlantic States, we've built our culture on communication, teamwork, and respect. From our financial professionals and IT team members to our RNs and physicians on the front line of care-we work together to support each other's goals and promote a balance between work and life. And we do it all in a dynamic landscape. From the excitement of our nation's capital to the scenic coastlines of Maryland and Virginia, the Mid-Atlantic area offers plenty of year-round activity, making it the perfect place for you and your family to call home. Join us. Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) providing specified diagnostic results to members. Responsible to collaborate w/ on-site physicians, on-call physicians, HCT, pharmacists, /or Nurse Practitioner as necessary to facilitate member care. Essential Functions: - Receives processes telephone calls from Health Plan members requiring medical advice or general information by: - Assesses the patient's problem utilizing established protocols interaction w/ provider on-site or on-call. - Makes appropriate recommendations to include advice, appointments per protocol, or direction from physician. - Appropriately documents calls received w/ adherence to inter-regional documentation. - Acts as an extension of the health care team to meet member needs. - Assists members in empathetic, efficient manner to determine best course of action to resolve issue. - Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access service standards. Be receptive to constructive feedback by supervisors /or QI to better serve members. - Contributes to the development of protocols, procedures, patient education, training, as assigned. Participates in peer review, quality assurance, other committees functions. - Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols. - Demonstrate ability to interact w/ a variety of levels of staff to provide good customer service to internal customers. - Performs other related duties as directed. Requirements