Advice Nurse – RN – PRN – Buckhead Location (11a
Advice Nurse - RN - PRN - Buckhead Location (11a- 8pm)
An Advice Nurse is responsible for providing telephone advice and education utilizing guidelines approved by the medical staff and for communicating advice given via an automated system. The Telephone Advice Nurse is an experienced, registered nurse who utilizes the nursing process to evaluate patient needs over the telephone while adhering to organizational policies, procedures and guidelines. Essential Functions: - Receives, triages, and responds to telephone calls from members requiring medical and nursing advice by assessing the patient's problem utilizing approved guidelines. Directs access to care to include emergent care, urgent care, routine and same day appointments. Follow-up and self home care are based on outcomes of nursing assessment. Documents all calls according to established standards. - Communicates to physician, Health Care Teams (HCT) or modules: member calls requiring physician involvement, intervention, or follow-up by the physician, HCT, or modules. - Provides instruction and education on health maintenance and disease prevention utilizing appropriate guidelines. - Responds to emergencies according to Call Center and organizational policies and procedures. - Documents calls regarding lab results in accordance with established work flow - Instructs the patient or caller to call back if interventions discussed are not helpful or if additional signs and/or symptoms develop. Ensures caller understands and accepts advice/recommendations given. - Contributes to the development of guidelines, procedures, patient education, and training as assigned. - Participates in peer review and quality improvement and committee functions as assigned. - Understands, interprets and acts on a variety of statistical measurement of individual and call center performance. Self-directs own work based on analysis of statistics of self-performance. - Is proactive in identifying ways Kaiser Permanente can improve customer service. Works in collaboration with other Kaiser Permanente departments. - Recommends changes to the information systems to improve quality and speed of response to customers and ease-of-use for call center personnel. - Demonstrates progressive proficiency with the utilization of available computer technology. Qualifications: Basic Qualifications: - Current RN licensure in the State of Georgia - Maintain current CPR certification - Basic keyboarding skills - Three to five years of current experience as an RN in a clinical setting. Preferred Qualifications: - One year of experience in emergency, critical care or ambulatory telephone triage nursing strongly preferred. - BSN preferred - Working knowledge of CRT and PC preferred