AdWords and Sales Technology Solutions, Customer Solutions Engineer Job
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The area: Online Sales and Operations, DoubleClick, Media and Platforms Solutions
Media and Platforms Solutions (MPS) is enabling Googles next $10 billion dollar business - display advertising. We partner with the worlds largest marketers, publishers, and agencies to grow their businesses through cutting edge technologies and marketing strategies. Our team consists of sharp, analytical minds and enjoys solving complex strategic, operational, and technical challenges for the worlds largest publishers and advertisers. As a member of the MPS team, you will help to push the boundaries of the online display industry.
The role: Technical Account Manager
This is your chance to be part of a group that solves big problems for Googles most strategic advertisers, publishers, marketers, and ad networks in online display advertising. As a Technical Account Manager (TAM) you will be the key services point of contact for the day-to-day issue management of Googles largest display advertising clients. You'll partner with them to understand their business and strategic needs, and enable their success by providing consultative services and creative solutions to challenging operational and technical issues. As an expert in the platform, youll engage with Product and Engineering as a client advocate, and work close with Sales to monitor the pulse of your clients business.
Responsibilities:
- Act as a dedicated services point of contact for Googles largest and most strategic clients.
- Manage technical and product issues and escalations for your book of business, delivering the highest level of customer satisfaction.
- Conduct high-impact services including customized product trainings, account reviews, feature request prioritization, and on-site visits.
- Become an expert in online advertising, our products, and your customers to provide effective ad management operational and technical consultation.
- Serve as the liaison between the client and Sales, Product, and Engineering teams; represent the client as the technical relationship manager and as the complement to the business relationship manage.
Minimum Qualifications:
- Bachelors degree (In lieu of degree, 4 years relevant work experience).
- 1 year relevant work experience, ideally in a client services environment.
- Experience working with web technologies (eg. HTML, CSS, Actionscript, Javascript)
Preferred Qualifications:
- 3 years relevant work experience.
- Penchant for technology and sharp/business savvy.
- Ability to quickly absorb complex technical concepts and effectively communicate them to a non-technical audience.
- Demonstrated creative problem-solving approach and strong analytical skills.
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