Agency Analyst, High Point Brokerage Job in Red Bank 07701, New Jersey US
GENERAL PURPOSE OF JOB:
Responsible for running, dissecting, and analyzing a variety of telecom, production, and quality reports/metrics geared at identifying opportunities/concerns to further improve production and quality results. In addition, responsible for project work including but not limited to all technology utilized by sales force as well as scheduling, forecasting, and management of the department’s telephony.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Run routine telecom, production, and quality reports to identify areas of opportunity/concern and report back to Director and management team(s) on an ongoing basis - strong MS Excel/analytical skills required.
Project based work on a variety of initiatives, including but not limited to: responsible for our telecom workflow, setup, and reporting, call projections/forecasting, oversight of our business continuity plan, as well as an expert, go-to, resource on all systems utilized by sales force.
Process and workflow management for new/existing initiatives.
Develop and maintain in-depth knowledge of all company products, guidelines, and procedures. Maintain an understanding of the regulatory issues impacting the NJ auto insurance marketplace.
Review day to day operations and quality to ensure adherence to all policies, procedures, and programs.
EDUCATION AND EXPERIENCE:
A Bachelor's degree from an accredited four-year college or university is required.
Advanced performance management and problem solving skills required. Ability to demonstrate leadership and effectively collaborate with internal and external partners.
Possess strong analytical skills, problem-solving skills and decision-making ability.
Ability to successfully achieve business results.
Demonstrate strong organizational and time management skills.
Demonstrated persuasion and negotiation skills.
Outstanding oral and written communication skills.
Ability to work independently.
Experience in a PC Agency management or Sales Center management position is desirable.
For IMMEDIATE consideration, please forward resume and salary requirements to: mktgresumes@plymouthrock.com
