Agile / Lean Analyst Job in Toronto, Ontario Canada

Agile / Lean Analyst

 

We are looking for individuals with strong facilitation, analytical skills to consult senior management on best practices related to quality management to ensure continuous improvement across Business Technology Services (BTS).  This position will be responsible for facilitating improvements to the BTS system of work, working with executives and management to improve the effectiveness of delivering BTS services to its clients.

 

Must Have Technical Interpersonal Skills:

1.       Post secondary education in Computer Science, Software Engineering or equivalent with a minimum of 4 years experience in IT quality management.

2.       Experience with system development lifecycle and system development methodologies such as Agile, Lean, (SCRUM, Extreme Programming)

3.       Excellent facilitation skills.

 

Nice to Have Technical  Interpersonal Skills:

 

Nice to Have Technical  Interpersonal Skills:

      

1.                   Knowledge of Structured SDLC such as RUP, CMMI, ITIL

2.                   Knowledge and experience in quality management methods, tools and techniques such as Total Quality Management, Six Sigma, Lean.

3.                   Knowledge of Lean/System oriented tools and techniques for root cause analysis using tools such as 5 whys, Ishikawa diagram, Pareto Chart, Cumulative flow diagram, statistical process control charts

4.                   Knowledge of research methods such as set based thinking, options analysis, cynefin framework and evaluate alternatives through quantitative and/or qualitative assessments.

5.                   Understanding of System Architecture of web based applications such SOA or OO.

6.                   Experience conducting business analysis using functional decomposition using techniques such as cases, user stories, or features. Experience in iterative planning using agile techniques.

7.                   Knowledge of project management principles.

8.                   Knowledge of Microsoft Office, Visio, Project.

9.                   Demonstrated analytical and problem solving skills

10.               Superior written and verbal communication skills

11.               Strong interpersonal skills

 

Resource Responsibilities:

This role will involve the following types of activities:

  1. Provide input into the plan and design of the BTS Quality Management Program by researching and identifying opportunities that align BTS activities to industry best practices and methodologies for quality management. Work with management and staff to identify and implement end to end system improvements.

 

  1. Participate in the research, development and implementation of the BTS Quality Performance Management Program in pursuance of continuous improvement by designing and reporting progress against established BTS performance plans, developing, maintaining and documenting results of the BTS Client Satisfaction Survey(s) and analyzing the measures and indicators to identify progress towards the desired outcomes.

 

  1. Support BTS branches on continuous improvement initiatives through providing advisory and consultative support, defining and tracking the scope, timeliness and cost for improvement initiatives/projects and applying various quantitative and/or qualitative assessment methods to objectively evaluate achieved results.

  2. Provide mentorship that will facilitate the adoption and acceptance of Lean, Kanban and other thinking tools and practices required to improve delivery of customer value.

 

  1. Develop training material and lead training sessions on various application delivery and maintenance oriented tools, techniques, and processes, coach staff on the use of and principles of Lean, Agile and Kanban continuous improvement techniques.

 

  1. Contribute to BTS Strategic and Business Planning activities and deliverables by participating in the development of the BTS Business Plan to ensure alignment between planned and ongoing activities.

 

  1. Lead the maintenance and update process for the BTS Client Service Catalogue through collaborating with BTS functional units in maintaining the Service Catalogue on the WSIB Intranet and managing the process for annual updates and/or reviews on BTS intranet content.

 

  1. Facilitate quality improvement events including but not limited to retrospectives, and operational reviews through monitoring work as it progresses through all phases of SDLC, analyzing flow, bottlenecks, and quality and performance outliers, capture metrics and assist BTS with finding service delivery agreements and SLA's, facilitate the creation of a robust policy framework, create both bottom-up and top-down approaches.