AIS Tm Mgr Sr
AIS Tm Mgr Sr - Investor Svcs (Job Number: 1311579)
Description
The Team Manager Sr. - Investor Services at this level is responsible for the day to day management of a number of teams or a team with significant business import and/or heading the Investor Services function at a location which provides investor services (transfer agency) to a set of hedge fund clients. This includes responsibility for ensuring that prospective investors meet eligibility, compliance and anti-money laundering guidelines during the processing of investor-related transactions, which includes subscriptions, redemptions, the generation and distribution of confirmations and statements, as well as transfers, re-registrations and distributions. This function is also responsible for reconciling trade information received with the clients expected transactions and monies received from investors. Additional responsibilities include written and oral correspondence with the fund and investors regarding AML documentation, transactions, performance and statement reporting. Representatives are also a resource for Client and Investor inquiries regarding their transactions and documentation outside of the trade processing cycle. The incumbent will be a leader and motivator and should promote excellent client service standards, a customer focused ethos and advocate best practice at all times within the group. Ensures client satisfaction, accuracy and productivity of work, and compliance with internal policy and external regulation. Assists in strategic planning and process improvement for the function. The nature and number of client relationships as well as the number of assigned personnel may change due to organisational growth. Position requires knowledge and understanding of the alternatives industry, the business and service needs of industry participants, and an understanding of the global service delivery models with specific reference to hedge fund investor services (transfer agency). Understanding of the regulatory framework for the alternatives business is critical, in particular a detailed knowledge of all Anti Money Laundering Legislation and Compliance procedures. Familiarity with all fund prospectuses for each fund within group is necessary. Manage, coach and develop team members, ensuring all staff are performing in line with competency standards and development potential is being identified and promoted. Set the development schedule to ensure that AIS is keeping pace with market developments and competitor product service offerings. Employ various innovative strategies to support client service and service delivery for Investor Services. Take a leadership role in identifying and resolving client service and service delivery issues for clients, Senior Leadership team members and Relationship Managers. Support the retention and growth of existing revenue streams, and provide the highest level of customer service through proactive problem resolution and by demonstrating the Company's core values. Must have ability to conduct his/herself with integrity and a desire for excellence at all times with a clear sense of personal responsibility. Need to demonstrate that they can treat all colleagues, internal external, with respect to proactively create an environment of teamwork. Must have excellent judgement. Direct client contact and nature of work impacts revenue retention and growth, and poor performance can result in significant expense. The role will require engagement with a broad cross section of the AIS business and the broader BNYM organization. External engagement with clients prospects in support of AIS service delivery. Must foster an environment of teamwork and collaboration across all areas of the business and with shared services partners.
Qualifications
College Degree preferred. 10+ years experience within the Financial Services including at least 3 years experience in Investor/ Transfer Agency Services, and dealing with large and institutional clients. Knowledge of Alternative Investment Services and hedge funds. Demonstrated experience as a successful manager. 12+ years experience in financial services including 6+ years experience in Investor/Transfer Agency Services, and dealing with large institutional clients including at least 3+ years experience in Alternative Investment Services and with hedge fund clients. Demonstrated experience as a successful manager of managers preferred.
Primary Location: New York, NY, US
Internal Jobcode: 31294
Job: Customer/Client Service
Organization: Asset Servicing - Americas-HR09084
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