Algorithmic Support Analyst recruitment
The ideal candidate will have experience in writing and supporting applications in a trading or financial environment as well as working knowledge in algorithmic trading or black box trading applications.
Responsibilities:
• Provide support for algo trading product.
• Participate in online forums.
• Recreate reported client issues.
• Assist clients in all technical/functional aspects relating to software.
• Provide customer web based support.
• Provide assistance to clients using remote sessions.
• Answer ADL application customer web tickets.
• Ensure client trust and maintain client confidentiality in regards to client algos.
• Document information and data helpful to other team members and clients.
• Provide feedback on documentation.
• Manage client expectations effectively.
• Manage tickets for clients while providing a high quality of support.
• Test software functionality and participate in reproducing software issues as necessary.
• Define, escalate, and follow up on all technical issues in an organized, efficient and professional manner.
Qualifications:
• Bachelor’s Degree in Computer Science or relevant work experience.
• Algorithmic design or support experience is a must.
• Strong customer management skills.(phone/web interface).
• Strong logic and analytic skills.
• Passion for puzzle building and solving.
• Programming experience.
• Excellent verbal and written English skills.
• Strong team work orientation and interaction.
• Solid knowledge of electronic trading.
• Knowledge of TT's automated products is a plus.
• Experience supporting and troubleshooting trading software at desktop and server level is a plus.