AMS Technical Assistant Job in Carmel 46032, Indiana Us
Because Selective's quality product line, high service standards and financial stability are a result of a positive work environment offering personal and professional growth, it is no wonder that the cornerstone of the company's success is its long-standing commitment to its employees! Our commitment to integrity, professionalism, and excellence has helped to build our business and, if you share the same commitment to these values, it can help to build your future!
It pays to be Selective. Especially when it comes to a challenging career. At Selective Insurance, we specialize in developing careers for people who share our values of commitment, integrity, and extraordinary service. As one of America's leading regional property and casualty insurance companies we provide a broad range of products to an expanding market in the Mid-Atlantic, Southeast and Midwestern U.S. We have maintained our A+ rating from A.M.Best for an unprecedented 48th consecutive year!
Selective Insurance is an equal opportunity employer.
AMS Technical Assistant
Under technical direction, this position supports the daily service demands of our AMS field staff and requires a thorough understanding of billing and underwriting system transactions, State specific LOB and system error correction. This position requires knowledge and understanding of coverage and program features when computing premiums for quotes or new business and/or endorsements within underwriting guidelines. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.
- Assist AMSs in preparing quotes including reviewing information in CLAS against submitted applications and entering information in CLAS as needed. Provide the AMS a detailed review of information as entered in CLAS and identify the items found to be inaccurate or incomplete.
- Provide guidance to Agents and other departments regarding various underwriting information including the commercial lines automated system. Effectively communicate with agents. Reinforce the ease of doing business with Selective by meeting or exceeding expectations and service quality on a consistent basis.
- Gather necessary underwriting information for quoting risks such as ISO Rates, WC Mods, MVR's, prior records background check including payment history and loss runs, and other information as requested by the AMS. Review AAL, check distance to coast, and order risk meter as appropriate per guidelines or at AMS direction.
- Rate policies and/or prepare quotes as required, including checking internet for website information (i.e. superpages.com bluebook.com), and checking machinerytrader.com for all IM pieces greater than $100,000. Apply knowledge and understanding of coverage forms, rating plans, company guidelines, and individual authorities.
- Complete information including experience rate (GL and Auto), IM schedule, large property and auto schedules, and ITV calculation and review. Review appetite guide and enter SIC, SBU etc in notepad. Order SMS surveys at the direction of the AMS. Apply knowledge and understanding of coverage forms, rating plans, and guidelines in review of the applications and pricing of quotes, new business and/or endorsements. Ensure adequate pricing through proper classification, accuracy of information, and adherence to company underwriting standards and philosophy.
- Answer questions and resolve system and rating related issues for the AMS. Handle verbal and written correspondence with agents as required. Take necessary measures to obtain information needed to finalize inquiries/transactions. Maintain a suspense and follow-up system for outstanding underwriting items.
- Issue policies as directed by the AMS; confirm all required information is complete or requested before issue. Enter underwriting information such as equipment schedules, mortgagees, and loss payees in CLAS. Review forms based on program guidelines and coverage requirements. Verify Non-qual coverage and other system items to insure policy records properly.
- Work with agents on confirmed book rolls. Price and quote within underwriting guidelines established for the book roll; refer accounts outside of guidelines to the AMS or inside underwriter.
- Service customer billing inquiries which require the ability to establish account billing activity based on knowledge of the billing system, develop payment plans beneficial to company and client adhering to company guidelines and record actions.
- Complete other applicable job duties as assigned.
- High school diploma or equivalent preferred
- 3-5 years of insurance industry experience preferred
- 1 year data entry/reporting experience preferred
- 1 year underwriting experience preferred
- Line of business experience a plus (commercial lines, flood, etc.)
- Demonstrate proficiency in the usage of all supplied desktop tools; including the automated underwriting system and email.
- Demonstrate the ability to work independently within level of authority.
- Demonstrate strong verbal and written communication skills.
