Analyst 2, Sales Operations Job in Bellevue 98004, Washington Us

!*!T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here.

The Analyst II, Sales Operations Services on the Information Services team will focus on outbound communications to all sales channels. This person will take knowledge from working with cross-functional partners and the field to suggest and implement improvements to the way we support frontline communications.
The Analyst 2, Sales Operations Services is accountable for maintaining a high level of customer service and driving continuous process improvement on an ongoing basis.

Job Responsibilities:
* Review communication requests and provide publishing recommendations.
* Track communication requests.
* Serve as resource for processing daily emails and related questions via email, phone calls and email boxes.
* Provide superior customer service to internal and external customers.
* Position requires ability to be extremely flexible in a fast-paced, rapidly changing environment.
* Provide feedback on ways to improve processes to support frontline communications.
* Provide analysis to drive business improvements.
* Able to develop complex models and analysis to support business issues.
* Energetic with a demonstrated ability to organize, prioritize, and multitask.
* Demonstrates high level of initiative and confidence.
* Demonstrated skills in effective verbal and written communications; including active listening skills and skill in drafting and presenting issues, observations, and recommendations.
* Demonstrated ability to work independently with high attention to detail and require little supervision while being able to meet multiple deadlines.

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Requirements:

* Proficient in SharePoint, Microsoft Excel, Word, PowerPoint Outlook

* Strong communication, interpersonal and cross-functional team skills

* Strong analytical and problem solving skills, with attention to details

* Strong knowledge and proven work experience with retail store operations

* Excellent organization skills required with the ability to multi-task and meet deadlines and service level requirements.

Education and experience:

* 3+ years retail experience

* Bachelor's degree from 4 year College/University preferred

T-Mobile USA offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, mobile phone and service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment. T-Mobile USA is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

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