Analyst, Maintenance Experience* Job in Washington, District Of Columbia US
POSITION RESPONSIBILITIES
The Maintenance Experience team is the liaison between Client Support and Product Development to ensure we understand the client impact and urgency of the issues for appropriate response planning and communication. The Analyst, Maintenance Experience will contribute as a client advocate within Product Development reporting to the Senior Director, Maintenance Experience. The individual in this role will support Maintenance Operations and initiatives, including bug data analysis, assisting with release documentation, bug triage, and customer programs.
Key Success Factors:
- Passion for education, and its advancement through the application of innovative technology
- Willingness to advocate for clients, specifically for the resolution of their critical issues
- Ability to gather and analyze data from multiple channels
- Ability to build relationships and motivate others through demonstrated integrity and trust
- Ability to provide well written, clear client-facing communication
PROFESSIONAL QUALIFICATIONS
REQUIRED SKILLS:
- Bachelor's degree required with a minimum of 3 years work related experience in a client facing role at enterprise software or consulting company
- Demonstrated leadership skills, communication, analytical and problem solving skills, and short term and long term planning skills
- High standard of excellence with a positive, energetic attitude and demonstrated ability to work with all levels of the organization
- Previous experience working within a company delivering enterprise software or software projects
July 15, 2007
• Tags: Analyst, District Of Columbia Us, Maintenance Experience* Job in Washington • Posted in: General