Analyst, Sales Operations Job in Bethlehem, Pennsylvania US
Analyst, Sales Operations
Analyst II, Sales Operations Services Store Supplies Indirect Procurement T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here. The Analyst II for Sales Operations Services will work directly with front line managers to resolve supply and operations related issues. This person will take knowledge from working with the field to suggest and implement improvements to the way we run our business. This position is accountable for maintaining a high level of customer service and driving continuous process improvement on an ongoing basis. Job Responsibilities: · Provide superior customer service to internal and external customers. · Participate in the development and testing of processes that impact the stores. · Serve as resource for processing daily emails, order requests and related questions via email and phone calls · Responsible for invoice processing, monthly accruals and program management support. · Partner with cross-functional teams to support Sales Operations focused initiatives. · Provide feedback on ways to improve processes within the retail channel. · Provide analysis to drive business improvements.