Analytics Presales Associate, APAC Client Services Team (Barra)
Analytics Presales Associate, Asia Pacific Client Services Team (Barra)
ABOUT MSCI Inc. (www.msci.com)
MSCI Inc. is a leading provider of investment decision support tools to investors globally, including asset managers, banks, hedge funds and pension funds. MSCI products and services include indices, portfolio risk and performance analytics, and governance tools.
The company’s flagship product offerings are: the MSCI indices which include over 120,000 daily indices covering more than 70 countries; Barra portfolio risk and performance analytics covering global equity and fixed income markets; RiskMetrics market and credit risk analytics; ISS out-sourced proxy research, voting and vote reporting services; CFRA forensic accounting risk research, legal/regulatory risk assessment, and due-diligence; and FEA valuation models and risk management software for the energy and commodities markets. MSCI is headquartered in New York, with research and commercial offices around the world.
For further information on MSCI, please visit our web site at www.msci.com
We are currently seeking a Presales Associate to join Asia Pacific Client Service Team in Shanghai, China.
POSITION OVERVIEW:
The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Currently, the Global Client Service group is present in the following locations: San Francisco, New York, Monterrey, London, Budapest, Manila, Mumbai, Shanghai, Singapore, Sydney and Tokyo.
Presales Associates work closely with sales and consultant teams to help win new business.
RESPONSIBLITIES:
- To support Barra Product line, including Aegis, Barra Portfolio Manager, and BarraOne
- Help sales/consultants do market research
- Prepare related documents, materials, and presentation
- Help prospect clients load/run portfolio, conduct analysis and prepare report
- Help prospect and trial analytics clients with their product questions
- Assist sales, consultants, and global RFP team in preparing RFP
- Provide client feedback to the Marketing, Product Management, Research and other internal teams
- Collaborate with sales/consultants to identify analytical solutions to meet client needs and boost sales revenue thereby
- Help to field question during the trial period
- Translation of materials into Chinese/English as required
- Work with Client Service and Technical Client Service to transfer knowledge from pre- to post-sales and ensure a smooth client onboarding experience
DESIRED EXPERIENCE:
- Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities.
- A global citizen, with ability to work efficiently with diverse cultures in a global team, and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines.
- Proven ability to develop value-added contributions to both internal and external clients
- Track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities.
- Ability to articulate complicated concepts or methodologies verbally and in writing to clients and internal teams.
- Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.
- A self-starter and highly motivated, ability to work individually and within a team.
- Building high quality standards
QUALIFICATIONS:
- Minimum of one years’ relevant experience with Master degree, or minimum of three years with Bachelor degree
- Excellent verbal and written communication skills.
- Experience in working with global teams.
- Strong analytic, quantitative, and problem solving skills.
- Understanding of international financial institutions and global financial markets.
- Strong servicing mindset.
- MBA, Master Degree and/or CFA preferred.
DESIRED ATTRIBUTES OF ASUCCESSFUL EMPLOYEE:
- Client Driven – taking ownership of issues as they arrive, always remembering every query is coming from a Customer of the Firm and the strength of the relationship can be affected by how well the query is handled. Written and verbal communication is always Client focused (manage expectations, demonstrate commercial awareness). The same applies where the ‘Client’ is internal, i.e. sales team.
- Execution - strong problem solving skills and organizational and time-management skills with the ability to handle multiple projects under tight, short-term deadlines, communicates potential problems to the team leader with significant notice.
- Collaboration – always prepared to help colleagues in the team, ready to share knowledge and flexible and open towards taking on new responsibilities
- Professional Expertise – successfully complete training within expected timeframes and implement what has been learnt in the daily job. Always ensure information is accurately and correctly completed in the Case Management System. Always ensure key people are kept informed of case status.
- Motivation - a self-starter, demonstrates high level of enthusiasm, proactively identifies areas for improvement leading to increased Client satisfaction
- Global Mindset – understands and responds to the needs of the different regions we service
Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.
To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.
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