Annuity Customer Service Representative Job in Des Moines, Iowa US
Annuity Customer Service Representative
*Must be excited about working in a fast-paced, high-energy call center. * Provide high quality, timely service to existing annuity customers, agents and broker/dealers. No cold calling or sales in this position. * Handle customer requests and solve customer problems via phone and in writing. *Provide one-on-one contact with brokers/clients while partnering with our sales and marketing teams. *Training and development opportunities Answers and documents incoming calls from Financial Service Representatives and/or clients to respond to their inquiries and/or provide status updates and policy provisions of fixed and variable annuity products. Educates Financial Service Representatives on market requirements, processes, contract provisions, and annuity products. Researches and responds to errors, application and contract discrepancies, and processing delays. Researches special requests made by Financial Service Representatives and acts as a liaison between the representative and Annuity Operations. Stays current with annuity markets and products to provide a high and accurate service level. Performs other related duties as assigned or required.