Application Administrator – Appian Business Process Management (BPM)

Catapult Technology is a mid-tier Service-Disabled Veteran-Owned (SDVO) information technology and management consulting firm. We are innovative and creative. We take the personal approach as we tailor technology, security, and management solutions to the needs of federal defense and civilian agencies. We are a fast-growth company seeking self-motivated, adaptable professional whose skills and expertise will be applied and appreciated.

? We have “big company” expertise with “small company” focus on employees and customers alike.
? We foster an environment that encourages trust, integrity, and teamwork.
? We are proud of our diverse workforce, with employees from all over the world who bring a unique perspective to the work they perform.
? We value employee feedback through our annual Employee Satisfaction Survey and Continuous Process Improvement, which drives us to continually improve our processes, policies, and procedures.
? We support you with the resources you need to do your job better.

Catapult Technology has employment and career opportunities for professionals with the following specialties:

The Appian Business Process Management (BPM) Application Administrator will serve as the primary technical authority for Appian application operations and be responsible for managing all Appian related application deployments, administration, troubleshooting, maintenance and technical support activities.

*************Must have active Secret Clearance***********************************

Responsibilities:
• Work with other team functional areas to assure timely resolutions for problems with Appian supported application
• Participate in the development and enforcement of IT Standards, Policies and Procedures, develop and update technical documentation
• Formulate/define system scope and objectives
• Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results
• Prepare detailed specifications from which programs will be written and designs, codes, tests, debugs, and documents those programs
• Apply solid problem-solving techniques consistent with an advanced knowledge of technical and operational issues involving Appian BPM
• Produce technical documentation and seek and incorporate feedback where appropriate
• Provide clear, concise, and customized documentation that is appropriate for both technical and non-technical audiences
• Provide technical support, troubleshooting and complex problem resolution on escalated issues while monitoring and maintaining application environment stability

Requirements:
• Active Secret Clearance
• Bachelor's degree or equivalent work experience
• 3 years experience in Installing, Upgrading, Troubleshooting, Maintaining and Publishing Appian BPM application
• Advanced technical knowledge and proven hands on administration of Appian BPM Version 6.1 including: managing the Appian BPM application in a Windows-based environment, managing multiple Appian-based applications and associated permissions, monitoring and correcting Appian processes, correcting KDB file corruptions, applying Appian patches and software updates and migrating Appian software and services to upgraded hardware and software platforms
• Excellent level of server and application troubleshooting with a strong background in customer service; extensive troubleshooting experience
• Strong writing/communication skills
• Strong organizational skills
• Ability to work with many different groups, inside and outside of IS, to help solve business problems

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing as required by the customer.