Application Analyst Job in Orlando, Florida US
Application Analyst
Job Description Application Analyst (Job Number:303587) Description: The SAIC Information Technology Services department is looking for an Application Analyst for the SAIC Corporate Enterprise Content Management Systems in support of the Documentum, Kofax, CCH Teammate, and eFingerprint systems. The Application Analyst will be involved in a variety of activities related to the successful operation and maintenance of the system; additionally, will support active projects and initiative activities with regular interaction with developers, end users, and infrastructure support specialists located onsite and off-site. Essential duties and responsibilities are: * Administer user-access requests, resolve incidents, and perform root-cause problem analysis for critical incidents. * Manage change requests under the guidance of team leads, and monitor service desk ticket queues for tickets approaching service level agreement (SLA) threshold. * Generate reports for these systems and perform statistical analysis on ticket status and missed SLAs. * Provide fact-finding and research as required for the task. Interacts with team leads or management on matters concerning several functional areas, divisions, and/or customers. Qualifications: Required Qualifications: * A Bachelor's degree coupled with 2+ years of work experience in an analyst or business role. * Must possess excellent communication skills with the ability to communicate with customers, technical leads and management. * Work effectively with some supervision and have an understanding of business system applications. * Must have a process and detail-oriented approach to solving problems. * Hands-on experience with performing statistical analysis either through college, internships or employment. * Demonstrated ability to balance multiple, competing priorities in a fast-paced environment. * Ability to work with technical and non-technical business owners to achieve goals. * Demonstrated experience working with a geographically diverse work team. Desired Qualifications: * Exposure to Kofax, Documentum, EDI, Remedy, or Domino systems. SAIC Overview: SAIC is a FORTUNE 500® scientific, engineering, and technology applications company that uses its deep domain knowledge to solve problems of vital importance to the nation and the world, in national security, energy and the environment, critical infrastructure, and health. The company's approximately 41,000 employees serve customers in the U.S. Department of Defense, the intelligence community, the U.S. Department of Homeland Security, other U.S. Government civil agencies and selected commercial markets. Headquartered in McLean, Va., SAIC had annual revenues of $11.1 billion for its fiscal year ended January 31, 2011. For more information, visit www.saic.com . SAIC: From Science to Solutions® Job Posting: Mar 19, 2012, 9:46:14 AM Primary Location: United States-FL-ORLANDO Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Potential for Teleworking: No Travel: None Shift: Day Job Schedule: Full-time