Application Consultant Job in Remote, Massachusetts Us
Nuance Healthcare, a division of Nuance Communications, is the market leader in providing clinical understanding solutions that accurately capture and transform the patient story into meaningful, actionable information. Thousands of hospitals, providers and payers worldwide trust Nuance speech-enabled clinical documentation and analytics solutions to facilitate smarter, more efficient decisions across the healthcare enterprise. Nuance Healthcare has been recognized as "Best-in-KLAS" 2004-2011 for Speech Recognition.
APPLICATION CONSULTANT
- Responsible for functional and technical on-site, remote, classroom training to customers.
- Provide customer implementation guidance with regards to application needs during new customer implementations and upgrades based on best practice experience.
- Provide ongoing product functional and technical training with live customers as needed.
- Identifies, recommends, and implements system configuration recommendations and performs on-site and remote system set-ups and configurations.
- Possesses depth and breadth of product knowledge.
- Possesses advanced knowledge of users' applications. Provides advanced functional and technical application training and consultation on core products.
- Able to resolve advanced product hardware and software application problems via on-site/telephone with customer, both verbally and through remote communication packages.
- Resolves customer's application questions or problems in the areas of system configuration/setup, and product functionality. This includes referral and interfacing to appropriate Nuance departments for follow-up, testing, and troubleshooting.
- Provide guidance, expertise, and consulting to customer's end users in the assessment of application design, application use/efficiency, and training needs.
- Maintains billable hours at or above current minimum requirements and completes data entry requirements.
- Provides written analysis of all customer interactions outlining customer's issues, concerns, successes and forwards to internal Nuance team consisting of Project Manager/Implementation Consultant, Implementation Services Manager, sales, support and posts in appropriate Nuance web site.
- Maintains up-to-date advanced knowledge for all defined core products as defined for this level and assigned specialized products.
- Ability to create appropriate presentations in PowerPoint and deliver at customer executive level.
- Able to resolve product/software problems utilizing technical support services when necessary via on-site, telephone, both verbally and through remote communication.
- 5+ years of experience
- Superior written, oral, and presentation abilities with excellent communication and interpersonal skills required.
- Advanced knowledge of PC, software, hardware, telephony and operating system skills for training, testing and troubleshooting required.
- Overnight travel 90% or greater.
- Training and Technical Certifications preferred.
- Healthcare background preferred.
- Bachelor's degree with related relevant application consulting and training experience with advanced technical knowledge. CTT certification a plus
Core Technologies
MS OS, MS Office, PC Advanced Literacy, Telephony, Basic Networking, Database
We offer a competitive compensation package; including stock options, employee stock purchase plan, 401(k), full health and welfare benefits and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our fast growing track of continuing success. Nuance is an Equal Opportunity Employer.
