Application Consultant Job in Surrey, Home Counties UK
Application Consultant
This is an exciting opportunity to join this innovative high profile company.
Company
Our Client is a leading provider of Contact Centre Solutions and services that are used by more than 10,000 organisations in over 150 countries, including more than 85% of the Fortune 100.
They are looking for a motivated, self-starter with a high degree of integrity. You will be commercially astute with an ability to build relationships at all levels.
The Role
The Application Consultant will be part of their deployment team who are responsible for implementing the company's solutions within a customer environment.
You will be working with high profile organisations across a range of sectors including; Utilities, Financial Services, Retail, Telecommunications. These clients will be based across EMEA and the role will require frequent National and International travel.
This is fast paced, changing and revenue focused role and requires expertise in the following:
ØThe ability to deliver quality consultancy service to add value to customer implementations
ØProvide best-practice experience and expertise in Contact Centre applications / operations
ØDeliver solutions that maximise business benefits and project success
ØAbility to develop into a key Subject Matter Expert for internal and external stakeholders
ØIdentify opportunities to position other service offerings and products to further assist in a customer’s operations
Experience
- At least 3 years of contact centre operational experience either as a contact centre operational manager, quality manager, planning manager or have been part of a business consultancy team within a contact centre solution provider.
- Experience in the delivery of implementation projects for software applications around contact centre or customer management sectors
- In depth experience required in one or more of the following Contact Centre Software Applications: Workforce Management, Quality Monitoring, eLearning, Performance Management, Analytics Applications, Customer Feedback/survey, Coaching or Desktop and Process Analytics.
- Experience in Process Improvement within a Contact Centre or Back Office Operations.