Application Support Analyst Job in Redmond 98052, Washington US

CIBER Inc is seeking an experienced Application Support Analyst:

·         Coordination of all activities and communications related to incidents, problems, and inquiries

·         Work closely with the global Tier 1 2 support desk to ensure customers receive effective and timely communication as it relates to incidents, problems, and inquiries

·         Driving the efficiency and effectiveness of the incident management process and team via restoration of normal services as quickly as possible, with minimal impact upon business operations

·         Proper logging, assigning, diagnosis, prioritization, escalation, and communication related to incidents as defined by the incident management process and procedures

·         Developing proactive problem management activities to correct underlying causes to problems and prevent those problems from happening repeatedly

·         Perform thorough root cause analysis into reoccurring incidents and problems and engage other teams as necessary to correct these issues

·         Produce management information (metrics, report outs, etc.) identifying the nature of issues identified within the Support area, trends and corrective actions being taken to minimize the impact upon the business operations

·         Demonstrate process improvements skills, cross group collaboration, presentation and communication skills

 

Requirements include:

·         3+ years track record of shipping software high quality on schedule

·         7+ years of development experience using C#, asp.net, SQL server, or windows server technologies

·         2+ years database experience including SQL or data mining

·         Bachelor's degree in Computer Science or related field

·         Preferred qualifications include:

·         Experience in designing and building highly scalable services, datacenter and topology design

·         Development experience with building cloud applications like AZURE and EC2

·         Excellent verbal and written communication skills

·         Strong cross team collaboration and organizational skills

·         Experience in any of the following areas would be a strong plus - search, building scalable platform components that can support millions of users a day, business intelligence, data mining.

·         Strong critical thinking and problem solving skills required.

 

Please email your resume to tpoole@ciber.com