Application Support Analyst recruitment
In this role, the successful candidate will be engaged in 2nd Line Technical escalation. Dealing with issues raised by established 1st line support teams. Apply strong technical skills and good business knowledge – together with investigative techniques and problem solving skills to identify and resolve issues in a timely and high quality manner.
Liaising with other team members, Product, Development and particularly the Infrastructure teams as required for 3rd line escalation.
Work directly with clients, if needed, to understand and resolve issues.
Liaise with delivery teams to ensure the App Support team are ready for new releases
Work on initiatives around proactive application health monitoring and reporting.
Ideal candidate will have:
- University graduate or equivalent
- Must have experience in Application Support
- Must have experience in raising development bugs – including priority assessment and detailing how to reproduce issues.
- Must have experience in SQL specifically on Oracle - including stored procedures complex joins.
- Must have Unix skills incl. good scripting experience (preferably including PERL).
- Ideally would have experience of working in the Finance Industry.
- Ideally would have experience of MarkitSERV products
- Excellent understanding of software systems and technology
- Good understanding of Application Support processes
- Awarness of Derivatives products and Trade Processing (desirable)
February 21, 2012
• Tags: Application Support Analyst recruitment, Operations careers in the USA • Posted in: Financial