application support FX
application support / FX / SQL
Key Responsibilities
and Accountabilities:
*Determining and providing solutions to users of FX and MM trading systems.
*The delivery of a high quality support service including:
oIncident Management
oRelease Management
oProblem Management
*Adherence to security and other policies, standards and procedures.
*Participation in the team shift rota including both on site and off site (remote) support and occasional weekend work.
*Participation in the effort to achieve the objectives and goals of the support desk, the FXMM Systems team and the department as whole.
*The facilitation of changes to FX and MM trading systems via change policies, standards and procedures.
*Participation in the maintenance of the support desk's documentation on SharePoint and the network share and the maintenance and update of the support desk's wiki site
Key Relationships:
*With colleagues within the FXMM Systems Support team, the FXMM Systems team and the department as a whole
*With users of the FX and MM trading systems
Key Performance Indicators:
*Positive feedback from colleagues/peers
*Positive feedback from users
*Positive feedback from manager(s)
*The effective and efficient delivery of solutions to users of FX and MM trading systems.
*The contribution to the overall team effort
*Adherence to standards, policies and procedures
*The ability to build and maintain good working relationships with colleagues/peers/manager(s)
*Number of Incidents logged in Assyst
*Quality of work
Core Competencies:
*Market/Customer Focus
*Synergising across groups
*Output/results driven
*Strategic vision
*Inspirer
*Challeger/driver of innovation
Job Skills Knowledge (essential):
*A good understanding of the FX and MM business (Kondor+)
*A good understanding of the functionality of the FX and MM systems supported
*A practical and common sense approach to problem solving
*The ability to build effective working relationships.
*A good understanding of the functions and responsibilities of the users of the FX and MM systems supported
*Good organisational and time management skills
*Good communication skills, both written and oral
*The ability to prioritise
*The ability to learn quickly
*The ability to multi-task
*Efficiency and industry
*Patience and diplomacy
*Flexibility with regards to working hours including shift work and weekends
Job Skills Knowledge (desirable):
*A good overall knowledge of the FX and MM business including the front office to middle office to back office processes
*Experience of assisting users requiring assistance with functional and/or technical issues
*Competency in Transact SQL
*A familiarisation with market terminology
*An understanding of pl calculation and the concepts of market risk and credit risk
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