Application Support Manager
Responsibilities:
- Min 10 Yrs of IT experience.
- Must to have work experience in MANTASv(AML Monitoring) platform.
- Trade Surveillance knowledge is a must. Ensuring strict adherence to “Issue resolution”, "incident Management", "Problem Management" and meeting defined SLA as per GPA. Ancillary team goals will include environment support (e.g. COB Testing) as well as facilitating rollouts, patching and infrastructure changes as and when required.
- Must adopts a practical and "hands on" approach, and has deep technical knowledge of the Citi screening platforms.
- Should have excellent communication and interpersonal skills, capable of working in a high pressured environment.
- Tracking of critical application software, hardware and vendor software issues and defects.
- Define and maintain the performance, capacity and availability metrics for all applications in scope Lead initiative to develop/improve scripts and other programs for system monitoring and maintenance.
- Lead global teams with strong knowledge on onsite offshore model.
- Should have strong knowledge in transaction posting and strong knowledge on shift network and fund transfers.
Requirements:
- Excellent application production supports skills.
- Experience in managing a production support team over 30 is required.
- Must have managed production support for multiple business critical applications.
- Strong knowledge on production support operating models and roles.
- Strong on MANTAS TS, ACTIMIZE, Unix, C++, Java, J2EE and Oracle PL/SQL, Server architectures, Application servers and infrastructure.
- Excellent communication skills, both verbal and written.
- Strong Decision-Making and Problem Solving Skills.
- Proven influencing and negotiation skills.
- Strong technical abilities and problems solving/analytical skills Ability to deal with internal external clients.
- Lead performance analysis and tuning infrastructure.
- Responsible to assess the risk and associated impact of all operational issues and change events and react quickly to escalate to technology management in a timely manner when required.
- Strong knowledge on AML and able to take decisions in order to ensure the system performance is met and is within defined Business SLAs.
- Continuously keep the Knowledge Share repository up to date.
- Publish Monthly Production issue trends report.
At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now.
To apply, please visit http://careers.citigroup.com and search for Job ID 13046967.
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