Application Support recruitment
2nd line application support across a variety of products. Troubleshooting logged errors in a rapid and punctual fashion.
Communicating directly with customers to establish problem details
Give technical support and advice to clients and internally
Escalate problems when necessary
Support existing products and development and integration of new products.
Required experience:
Application software troubleshooting experience
Client facing/support experience
Experience in raising development bugs
SQL experience
Strong Windows and Unix skills
Good scripting experience (preferably including PERL).
Programming experience in one or more of Java/C++/Perl/Python
Web architecture ( HTTP, XML, XSL, Apache etc. )
IP networking ( Firewall, Routers, DNS etc.)
Language: Fluent written and spoken Japanese is a must; Fluent English
Please contact John Whelan at 03-5259-9881 or j-whelan@jac-international.jp