Application Support Specialist – Fixed Income recruitment
Our client a leading global Asset Management Company is embarking on a strategic programme of work to create a new technology platform. Crucial to the success of this programme is the support of the existing business critical application portfolio and the migration to the new strategic application portfolio.
The Application Support Specialist is an extremely important role as the successful candidate will be providing end to end application support service to all London based Investment Management users and work as part of a global organisation with their peers in Asia Pacific.
The successful candidate will provide 1st/2nd line application support to the UK and European Investment Management users and work with the Asia Pacific counterparts to ensure that best practices are shared to deliver consistent end user support. The successful candidate will provide a seamless single face of IT to business users. Individual problem management, incident management and service requests will all be managed to a set of defined global processes. The successful candidate will be accountable for the following:
- Investigating problems and ownership of issues to resolution
- Responsible for all aspects of application support and in particular those apps interfacing with VBA code
- Must be able to triage and fix VBA code, and liaise with implementation teams to fix other code issues
- Workaround or impact analysis and escalation to internal support teams 3rd party vendors
- Environment setup for testing
- Regression testing
- Ability to work on your own and meet strict project deadlines and write test scripts
- Analysis and resolution of issues working in partnership with the relevant business support unit
- Working with Desktop Support and infrastructure functions to troubleshoot desktop performance issues
- Support of application testing for releases, infrastructure changes including data centre transitions, and maintenance fixes
- Creation, modification and maintenance of reports
- Documentation of analysis as per project deliverables
- Prepare formal documentation, training materials, and support knowledge articles such as procedures and FAQs
- Conduct formal and informal training sessions for end users and colleagues within the application support team
- Contribute to team responsibilities including but not limited to incident triage and resolution, problem management, proactive platform analysis, and coordination with central infrastructure teams
- Engage in support and release activities on a rota basis, including late evening or weekends as required
You will need to be able to demonstrate the following skills and experience:
- Knowledge and experience in the IT department of a financial services organisation (buy or sell side)
- Have excellent experience of VBA coding and Office 2007 (“be an expert”)
- Experience with Fixed Income trading applications and familiarity with the business process flows
- Demonstrable experience in the support of proprietary/in-house developed applications
- Working knowledge of the main providers of market data, including Bloomberg and Reuters
- In-depth experience as a power user of productivity tools such as Microsoft Office
- Proven experience in analysing, identifying ‘root cause’ and solving related issues
- Technical skills in support and enhancement of Excel add-ins macros, Perl and VBA
- Ability to deal with challenging business stakeholders, swiftly take ownership of issues and resolve
- Ability to analyse complex problems in a structured manner whilst working under pressure
- Ability to rapidly learn new applications and technologies
- Desire to build relationships with key business stakeholders
- Demonstrates excellent customer service skills
- Flexible and approachable team-worker
Due to the nature of this role the successful candidate must have excellent communication skills to engage with the business and provide hands-on VBA code maintenance and fixes with ownership/ responsibility for a set of global Fixed Income applications covering Fund Managers, Research Analysts and traders.
This is an excellent opportunity to join a dynamic organisation where your success will be well rewarded. Please send your details in confidence to maddy.nyman@nymanresourcing.com along with your current remuneration package and a cover letter explaining why you are suitable for the role.
Please only apply if you have a valid EU work permit and have recent UK work experience relevant to the role.