Application support specialist – POS/hospitality/retail solutions recruitment
- Market leading software provider
- Global business and major HK presence
- Attractive package and benefits
Our client is a leading developer and vendor of proprietary enterprise software, services and solutions to the hospitality and retail industries. My client is a market leader in the provisioning of market-leading point-of-sale, property management, inventory procurement and mobile wireless solutions that are designed to boost efficiency and enhance the consumer's experience. Our client has key global relationships with casinos, resorts, hotels, foodservice venues, stadiums, cruise lines and specialty retail businesses and partners.
The Application Support Specialist is an expert on a number of software modules and is able to extensively train and support customers that purchase those modules. He / She is also responsible for assisting on projects by managing training, helping with conversions and live support. When working the support hotline, he/she is responsible for tracking all support issues and being able to prioritize critical customer issues and escalate accordingly.
To qualify, individuals must possess:
- Assist with system configuration and configuration review
- Help manage user training as well as participate in user training
- Assist with internal and client documentation
- Must maintain and promote strong client relationships
- Review and track open support calls assigned to themselves and other support application specialists
- Must have conceptual knowledge of Infogenesis, ResPak and MPOS products
- Must have administrative understanding of product used for logging and tracking support calls
- Must be able to motivate and promote healthy working conditions within support department and installation department
- Responsible for client support whether on-site or from the office
- Maintain a good working knowledge of all products and services sold
- English and Chinese language skills highly desirable
Contact Lloyd Gray on (852) 3101 4340 or Apply now by clicking the button below quoting reference number LG17928 www.ambition.com.hk
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