Application / Trade Floor Support ( Buy-Side )
Key Requirements
- Must have a basic to intermediate understanding of the equity market (including futures)
- Familiar with FIX protocol
- Hands-on technical experience in hedge fund, investment bank, brokerage or mutual fund.
- Expertise in SQL at the user level is acceptable
- Familiar with auto management (equity flow and life cycles)
- Strong communication skills and the ability to work in a demanding environment.
Objectives
- Strong ‘single point of contact’ relationship
- End-to-end incident resolution for the clients
- Escalation of critical incidents and identification of patterns in recurring incidents
- Resolutions of incidents in a timely and effective manner
- Improvement of overall quality and level of service
- Strong team environment
Responsibilities
Strong Business Partnership:
Establish working relationships with
- Customer User base
- Application Support Lead
- Application Developers
- Quality Assurance team members
Tactical Tool development:
- Maintain and build tools for the support team.
Client Relationship Management:
- Clearly understands client’s business he or she is responsible for and recommends, provides, and supports application service that best fit client’s current and future needs
- Communicates status with end users at all times
Incident Resolution:
- Acts as the first point of support for application incidents
- Builds a strong relationship with the Application Development Team
- Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
- Highlights functionality issues to Development team
- Assists in the translation of solutions into technical requirements
- Develops and utilizes appropriate tools to perform work
Continuous Improvement:
- Contributes to continuous improvement
- Proactively supports knowledge sharing within the Application Support team
- Is responsible for tracking change requests and high severity incidents in accordance with defined service levels
Please apply via link the link, or email dm@nextlevelsearch.asia with your CV.
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