Applications Analyst Job in Washington 20006, District Of Columbia US

POSITION SUMMARY:

Under the direction of the Information Services Manager, the Applications Analyst is responsible for researching and evaluating client side software products with an emphasis on unified communication solutions, implementing selected solutions, integrating enterprise applications at the client level, and supporting workstation, laptop, and application configurations.

RESPONSIBILITIES:

•     Using advanced technical knowledge, takes a leadership role in the implementation and integration of firm-wide applications.

•     Uses accepted method for software deployment and desktop customization through third-party applications, login scripts, registry changes, Active Directory Group Policy, etc.

•     Designs, follows, and  a structured testing plan for new software and hardware implementations.

•     Evaluates, tests, and deploys technical solutions that cross over multiple applications ensuring thorough application integration.

•     Gains a thorough understanding of the capabilities of software in order to assist users and troubleshoot software related problems.

•     Develops and tests application integration with VOIP solutions

•     Evaluates, integrates, deploys and supports Unified Communication application solutions

•     Provides technical input to IT team members in the design and documentation of in-house training programs.  Partners with user support and training to ensure the successful deployment of applications.

•     Communicates directly with attorneys, and initiates and maintains contacts with consultants and applications vendors for technical support and to ensure the appropriate implementation, maintenance and support of applications and upgrades.

•     Leads/participates in departmental project teams and task forces designed to streamline workflow and/or resolve issues; assists with various firm and/or departmental projects and initiatives as assigned.

•     Proactively maintains and expands knowledge of trends, developments and new technologies related to the Firm’s IT-supported hardware and software applications. Researches, evaluates and provides input on software products and researches, evaluates and recommends enhancements to current policies, procedures, and technologies.

•     Provides third-level support to Help Desk Analysts and Desktop Support Specialists. Responds to calls escalated via the Help Desk ticket tracking software for ticket entry, tracking and follow up. Resolves specialized and/or high impact desktop issues.  Troubleshoots user problems that may require visiting the user directly. Contributes to and updates the knowledge base.

•     Supports off hours (evening, weekends and holiday) installations and upgrades as needed.

•     Assumes additional responsibilities as requested.

MINIMUM QUALIFICATIONS REQUIRED:

•     Solid desktop design and development experience (5+ years) in a complex, multi-vendor network environment

•     Experience in software testing and documentation

•     Skills in problem analysis, documentation and resolving IS problems, writing skills and a self-starter

•     Experience working with Active Directory and Group Policies within Windows XP

•     Expert level knowledge of unified messaging and pc/voice integration tools

•     Experience working with and supporting Microsoft Office Communicator

•     Experience with VOIP integrations with the Office Communicator client is desirable.

•     Experience using Systems Center Configuration Manager (SCCM), Ghost, or some other imaging software

•     Experience using Systems Center Configuration Manager (SCCM) or Wise Packaging Studio for application deployment

•     Strong knowledge of Dell and Lenovo hardware (workstations and laptops)

•     Hands-on experience in DNS, DHCP and Group Policies

•     Hands-on experience with a wide variety of desktop applications, Microsoft Office 2003/2007/2010, Outlook, Open Text DM (Hummingbird DM5), Adobe 8, and Change-Pro.

•     Hands-on experience with a wide variety of remote access and mobile computing solutions including Citrix, VPNs, Windows Mobile devices, Blackberry devices and WiFi networks.

•     Excellent customer service skills

•     Ability to find innovative solutions using the least amount of resources

•     Excellent organizational, analytical project management skills; able to work on multiple projects while meeting deadline demands

•     Highly motivated and able to work well independently or as part of a small team under the pressures of a dynamic and fast paced environment

•     Tenacious problem-solver

•     Flexibility and desire to participate in on-call rotation and work evening and weekend hours when necessary

•     Law firm experience preferred

•     Excellent organizational and time-management skills; must be detail-oriented.

To be considered for this position, a cover letter and resume must be submitted to the following email address: http://www.recruitingcenter.net/clients/wrf/publicjobs