Applications Support Analyst
Applications Support Analyst - Corporate Staffs
Company overview: ConocoPhillips is an international, integrated energy company with operations in more than 30 countries. As the third-largest integrated energy company in the United States, ConocoPhillips? goal is to deliver energy in a safe, environmentally and socially responsible manner. More than 29,700 ConocoPhillips employees work worldwide to consistently deliver top performance and value to maintain the company?s global market position. Employees? individual talents and strengths combine to create a diverse and energized work force within ConocoPhillips. Headquartered in Houston, Texas, ConocoPhillips stock is listed on the New York Stock Exchange under the symbol ?COP.? : Information Technology Shared Services (ITSS) provides technical services to the global ConocoPhillips network. Responsibilities may include: The Application Support Analyst will be responsible for Providing technical support for Corporate Staffs ITSS systems, specifically vended applications. Effectively engage with the application software provider to ensure maintenance of the application is performed as required. Planning and implementation of application upgrades and maintenance updates, including communication of system changes and outage to the users. Work with clients to understand support issues and troubleshoot application issues in a timely manner. Strong focus on prioritizing and managing application requests with direct focus on delivering outstanding customer services while maintaining application stability. Supporting and creation of system interfaces and reports. Working with other IT Shared Services organizations to ensure quality application support and delivery to end user. Participating on project teams to ensure proper alignment of IT solutions to the business requirements as well as IT policies and procedures.