Applications Support / Production Support Analyst ( c# SQL) recruitment

The Company

Applications Support / Production Support Analyst (C# ; SQL Server) - Investment Management, City of London

Robert Half Technology is representing a leading investment management company who have grown in less than decade to have over £4 billion in assets under management and administration. As a result of consistent year-on-year growth, they are seeking a high-calibre Applications or Production Support Analyst to join their active, meritocratic team in the City of London.

The Role

The Applications Support Analyst will be the first point of contact for external clients as as well as colleagues who may be encountering application related issues, providing support in a manner that ensures that the credibility of IT is both maintained and enhanced.

RESPONSIBILITIES:
1) Ensure that applications remains consistently available to all users (including colleagues, clients, business partners and suppliers) through:
- Managing service or change requests
- Managing and delivering scheduled daily, weekly, monthly and quarter end application tasks
- Identifying, managing and resolving incidents
- Identifying, managing and root cause elimination of problems
- Identification, management and implementation of application or process improvements
2) Provide support to colleagues, customers and suppliers throughout the weekly and quarter end reporting period
3) Provide appropriate user training for new functionality created by the development team

The Applications Support Analyst is also expected and actively encouraged to understand the business strategy and contribute to the overall goals of the business through software support and development as well as contribute to continuous improvement of the Application Support function through adopting and embedding industry best practice principles and procedures (e.g. ITIL) to aid this.

The Production Support Analyst will also be accountable for expected to maintain a technical advantage through continual training and personal development which the company will assist.

SKILLS KNOWLEDGE:

Mandatory:
- Very strong SQL.
- Strong experience of supporting applications developed with a relational database, ideally Microsoft SQL Server 2005/2008.

Desirable:
- Sound experience of supporting applications developed with the Microsoft .Net Framework 2.0, Visual C#, VBScript, JavaScript, ASP.Net, DHTML, CSS, XML
- Experience of financial markets, especially investment management.
- Working knowledge of industry recognised IT and Support practices and methodologies including ITIL and COBIT

Salary Benefits

£35-45,000 + bonus + benefits

Applications Support / Production Support Analyst - Investment Management, City of London

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.