Applications Support Scientist (German Speaker) Job in Cambridge, Anglia UK
Applications Support Scientist (German Speaker)
AKA: Product Support Engineer, Software Support, Informatics Support Specilaist
Based: Cambridge, Cambs, East Anglia
Salary: £25,000 - £45,000
Benefits: Pension Contribution, Health Insurance, Life Insurance, Vision Care, Stock Plans, Educational Assistance, Employee Recognition Scheme, Gym Membership etc. etc.
Candidate Profile
· Degree or similar qualification in Computer Science, Chemistry, Biology, Computational Chemistry, Biology, Bioinformatics or related subject
· Server administration skills required, either on UNIX / Linux (user administration, Scripting) or Microsoft Windows Server (Active Directory)
· Fluent German speaker, plus fluency in English in both written and verbal communication
· Manage customer situations with tact and diplomacy
· Ability and willingness to travel up to 15 % of the time
Desirable Skills: Experience of supporting Scientific Informatics or similar software solutions, Database Administration DBA (Oracle or SQL Server), PL/SQL, Java / JavaScript Web Applications, Citrix XenApp, Virtualisation
As a Software Support Scientist you will provide first class technical support with a focus on the scientific informatics platform. Providing timely, accurate and comprehensive responses to customer issues throughout Europe via email, telephone and onsite customer visits, you will be a key member of the European support team and consistently demonstrate advanced problem solving and investigative skills in resolving customer issues. This role offers a significant level of customer facing / interaction and requires excellent interpersonal skills. Due to the high levels of customer facing / interaction of this role, the position requires outstanding interpersonal skills and the ability to manage customer issued with tact and diplomacy.
Contact
Nick Tooley 07763 123891