Applications Systems Engineer (Mid Level) – Desktop Specialist Job in Buffalo 14212, New York US
Position: Applications Systems Engineer (Mid Level) – Desktop Specialist
Location: Buffalo, NY
Job Type: Direct Hire - Full Time
Pay rate: Depends on Experience and Certifications ($48k and up)
***MUST BE PRESENTLY AUTHORIZED TO WORK FOR ANY EMPLOYER IN THE UNITED STATES***
Challenges and Results:
Our Application Systems Engineers must have an extremely good knowledge of all desktop user applications. In addition, they must be well-rounded technical professionals with a broad range of IT experience. We are seeking a seasoned IT professional who possesses excellent communication skills and problem-solving abilities. In order to be successful in this position, you must be able to listen carefully to the customer, understand their issues, and consistently implement the right set of solutions. You must be highly organized, and have a high level of interpersonal intelligence.
Technology/Skills:
- 3+ years of relevant, paid experience as an IT “troubleshooter” and “problem solver”
- Document Management Application experience (e.g., OpenText / Open Text - eDocs, Hummingbird Enterprise, Autonomy – eDiscovery, and Worldox) is preferred
- Strong basic knowledge of Microsoft Client networking, including:
ü Checking the functionality of workstation domains
ü Verifying and troubleshooting IP configuration
ü Creating and releasing drive maps
ü Configuring and accessing network sharing
ü Understanding the differences between Windows XP and Win 7 clients
ü Configuring and accessing network printers
- Basic understanding of SQL client / server environments
- Ability to write SQL Statements and to troubleshoot SQL Client connectivity issues
- Some knowledge of Microsoft Server Solutions (e.g., Windows, Exchange, Active Directory, SQL, etc.)
- A basic working knowledge of networking infrastructure equipment (e.g., firewalls, routers and switches)
- Some knowledge of Novell NetWare / OES Server would be very helpful!
- Any exposure to the following technologies would be highly desirable:
ü Zenworks
ü Groupwise
ü Novell Client
ü ¡Print
- The ability to design and implement technology solutions for new and existing clients using best-practice industry standards for desktop applications
- The ability to manage multiple projects from start to completion
Actions and Results:
· Resolve complex technical problems on new and existing systems including installations and upgrades of desktop and server hardware, software, storage and networking products
· Ensure compliance with company technical and quality standards/procedures in order to achieve the highest degree of customer satisfaction
· Solve or escalate technology problems within the parameters of company policies and procedures
· Develop and maintain client relationships, and identify opportunities to extend existing agreements
· Maintain effective communication with internal resources and with customers
· Complete required documentation for all service calls and projects, and provide updates in real time
· Work independently to complete assigned issues and tasks
· Perform duties after hours and on weekends as scheduled during maintenance periods or during special projects
· Perform prescheduled duties “on call” when needed
Additional Requirements: You MUST:
- Have an open mind toward learning new processes – YOU MUST BE TEACHABLE!
- Be able to pass a drug test and an in depth security clearance screening prior to employment
- Be able to pass a driver’s license background screening
- Be able to lift 70 pounds on an ongoing and repetitive basis
- Be presently authorized to work for any employer in the United States of America