A/R Analyst with charge-back experience Job in Irvine, California US

Our client is seeking an A/R Analyst with charge-back experience.  This position is a key position handling charge-backs, identifying root cause of charge-back and working with the various departments to resolve issues. 

 

·        Research and respond to chargeback requests from credit card merchant accounts.
·        Prepare credit card reconciliations and reporting.

·        Conduct research to establish validity of chargebacks.

·        Maintain chargeback queue and ensure cases do not expire.

·        Identify trends to alert operations and recommend solutions to eliminate potential future issues.

·        Contribute to process improvement initiatives and identify requirements for enhancements to existing systems.

·        Work closely with various teams including Marketing, Sales, and Customer Care.


Requirements:

·        Strong computer skills and advanced Excel experience is required. 

·        Excellent organizational and interpersonal communications skills (written, verbal, and presentation skills) are essential.​

·        Passion for providing exceptional customer service.

·        Positive attitude, team player, and solid work ethic.

·        High-aptitude and proven ability to successfully complete assigned tasks with minimal supervision.

·        Problem solving ability.

·        Strong time-management skills.


Experience Requirements: