Area Manager, TELUS Business Store Job in Alberta T5J0N5, Alberta Canada
Area Manager, TELUS Business Store
TELUS is committed to providing clients with outstanding client experiences. Our success is based on the strength of our team. At TELUS we believe the diversity of our team is a significant competitive advantage and we value the contribution and worth of each and every team member. As part of a tight knit, high performance team, we believe that you’ll find our culture professionally, personally and financially fulfilling.
We are currently seeking applications for a fantastic and exciting opportunity for the position of Area Manager, TELUS Business Stores AB/Sask.
Position Overview
The successful candidate will be responsible for managing our TELUS Business Stores in Alberta Saskatchewan. In particular the area manager will be responsible for sales, hiring, training, coaching, customer experience and merchandising. You will liaise with several internal departments, including Client and Channel Care, SMB Support, Training, Strategic Planning, Operations, and Human Resources. You will need to build effective relationships with external departments, such as Marketing, Inventory, and Loss Prevention. This position requires leadership skills, team work, innovative thinking, relationship building skills and strong execution skills.
The Challenge
1. To support store managers in their efforts to increase sales in the business space in the retail setting.
2. Focus teams on selling the entire suite of TELUS products and services available in each region
3. Support each of the stores in an operational capacity.
4. Set the standard and deliver great client experience, leading to TELUS being the most recommended Telecommunications company in the markets we serve
Responsibilities
· People Management - provide day-to-day coaching, direction and leadership to all team members. Includes inspiring; managing and developing the team.
· Identify, plan and execute key operational improvements including root cause analysis.
· Implement and track appropriate performance objectives and measures to support team members and customer satisfaction while maintaining operational excellence and cost effectiveness.
· Relationship Management - manage and maintain relationships with numerous internal stakeholders to ensure coordination of support issues and excellent customer service.
· Create and maintain valuable relationships with external technical and project teams to ensure smooth delivery of products and service to the business that are free of defects with clearly defined support processes.
· Provide internal team measurements used for coaching and identifying business opportunities
· Mentor, coach and develop team members to achieve higher levels of performance and job mastery
· Provide timely and complete resolution of escalated issues and concerns raised by team members, peers and or support person
· Effective communication with the regional and national team in a timely manner
Required Knowledge, Skills, Abilities (KSA)
· Ability to develop highly effective relationships at all levels
· Demonstrated ability to lead, train, coach and motivate a team to effectively increase performance and achieve desired results
· Ability to plan, organize and prioritize own time while accomplishing tasks in a cost-effective manner
· Demonstrated ability to adapt quickly to change
· Ability to drive creative solutions to unique problems and challenges
· Analytical and problem solving skills
· Ability to spot business opportunities
· Proven ability to continually meet or exceed objectives
· Strong PC skills (MS Office, e-mail)
· Possess excellent presentation skills
· Excellent organizational and multi-tasking skills; ability to coordinate a variety of activities, track important details, follow-up on delegated assignments
· Create and analyze internal reporting and measurement to enable coaching discussions and to uncover business opportunities
· Demonstrated ability to adapt quickly to change and provide change management guidance to others
· Excel, PowerPoint and Access, as well as an extensive menu of specialty tools used to support the technical aspects of client support
Education/Experience
· Experience in wireless or wire line sales or operations
· Strong retail background
· Minimum 5 years Managerial/Supervisory experience