Arrears Support Administrators
Permanent role
Dublin city centre
Ref: RMLAD
Salary 25k – 28k
I am currently recruiting a number of Administrator positions (Salary €25,000 – 28,000) for our client operating in the Financial Services sector here in Dublin City Centre. These are permanent positions within the Bank’s Retail division and successful candidates will need to have excellent communication and organisational skills to excel in this target-oriented environment. You will need to have a QFA qualification or as a minimum APA Loans. Key experience across collections and contacting clients in arrears / with overdue balances is of strong relevance to this position
Key responsibilities:
- Negotiate with customers in a target driven telephone environment to maximise the amount of money that is collected against overdue balances
- Ensure that the Bank’s credit policy is adhered to and all compliance and regulatory standards are met
- Work with a variety of other teams within the Retail division to ensure that all queries are dealt with within strict deadlines
- Assist in campaign development to ensure that the most effective strategies are in place for collection of overdue balance, providing insight and feedback to the Manager in your team to improve campaigns
- Ensure all team objectives and targets are met and maintain a very professional approach to all interaction with every customer
Key requirements:
- QFA qualified or minimum APA Loans and Regulations exams completed
- Minimum 2 - 3 years’ experience developed in a similar position with exposure to arrears collections / phone based / branch based interaction with customers
- Excellent organisational skills and strong communication skills for engaging with clients on a frequent basis over the telephone
- Excellent time management experience and superior customer service skills
For a full detailed job description please submit your profile here and Michelle Leyden of Lincoln Search Selection will contact you directly – all contact will be treated in strict confidence
Lincoln Search Selection 016610444
Please submit your CV in MS Word format.
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