AS ISS Analyst Job
AS ISS Analyst (Job Number: 1309852)
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 35 countries and more than 100 markets. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. Additional information is available at www.bnymellon.com .
BNY Mellon Asset Servicing is dedicated to dynamically supporting our clients' investments and safeguarding their assets, keeping them working around the clock and across the world. It's part of our commitment to being a true partner for our clients' investment success. We specialize in operational solutions and capabilities for today's market-enhancing the management and administration of investments with services that process, monitor and measure investment data from around the world. By leveraging BNY Mellon's global footprint and deep expertise, we deliver insight-driven solutions for every phase of investing.
Description
Provides professional relationship management support to an assigned group of investment managers or clients by ensuring the completion of all transaction processing, as well as has the ultimate responsibility of ensuring the daily customer service needs are met. Has thorough understanding of client problems, expectations and needs. Analyzes internal processes and systems for breakdowns and efficiencies and takes action to meet client needs and concerns and provide solutions. Incumbent must have a thorough knowledge of the securities industry, it s players, foreign exchange markets and settlement practices in both domestic and foreign markets. Bachelor s Degree with a concentration in Business or Finance or equivalent work experience. S/He must also have an understanding of regulatory requirements such as ERISA to ensure the staff adheres to those requirements. Incumbent must effectively work with all internal groups. Resolution of inquiries in a timely, accurate, professional manner is essential. The ability to follow procedures and to apply independent judgment in executing complex account transactions is critical. Acts as escalation point for team and, when needed, escalate issues to management. Monitors procedure effectiveness, reports deficiencies and recommends enhancement solutions. The incumbent is the main contact for their assigned investment managers and clients. This individual also has authority to make decisions that impact their team and investment manager/client relationships. This role is the escalation point for complex issues and maintains critical relationships with investment managers and clients. The breadth of impact this role has affects owns team, department, function business unit and entire business. The incumbent must possess excellent communication, leadership and organizational skills as well as strong analytical skills. S/He must have excellent customer service skills and has the responsibility for ensuring their team is consistently meeting the needs of their clients or investment managers. The incumbent will work directly with the client or investment manager to resolve escalated issues as well as identify and discuss process improvements such as automation and risk and control. Incumbent must display tact and diplomacy in difficult or awkward situations.
Qualifications
BA in Business or Finance or equivalent experience. Bachelor s Degree preferred. 6-8 Years. 8-10 Years preferred.
Primary Location: Pittsburgh, PA, US
Internal Jobcode: 31074
Job: Asset Servicing
Organization: GFI Client Service Delivery-HR08950
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