Asset Management Operations, Client Implementation Manager – Associate / VP recruitment

The global Client Implementation team within GSAM Operations is responsible for on-boarding new client relationships/separate accounts for GSAM’s institutional and subadvisory clients.  This team is also responsible for managing restructures and terminations of existing client separate accounts.  The VP/Associate would serve as the main point of contact for the client and the GSAM organization throughout the on-boarding process.  The VP/Associate will work across the various sales teams (i.e. financial institutions, pension plans, etc.) as well as across the various investment strategies (i.e. fixed income, fundamental equity, etc.) and will develop valuable expertise in order to serve as a value-added resource for the client. 

In this capacity, the VP/Associate will be required to coordinate and manage tasks across a multi-disciplined team which would normally consist of Portfolio Management, Trading, Sales, on-going Client Relationship Managers (CRMs), Consultant Relations, Legal, Operations, Performance and Compliance, to name a few. The Client Implementation Manager (CIM) position is ideal for the person who seeks to gain a detailed understanding of the implementation process across various investment strategies within the asset management business, is very detail oriented and able to successfully multi-task across competing priorities, is deadline-sensitive, has good business judgment and communication skills (both oral and written), is client focused and enjoys a fast-paced, high-energy work environment. 

Duties and Responsibilities:

1. Develop relationship with client contact and relevant third parties (i.e. external legal counsel, transition manager, accounting agent, consultant, etc.) to ensure that GSAM Operations is providing the highest quality introductory experience throughout the implementation process.
2. Manage the vetting/negotiations of all contractual, guideline and supplemental agreements (i.e. IMA, ISDA, FCM, Direction Letters, etc.) with both internal and external parties.
3. Ensure that any and all agreements are finalized and executed prior to account opening and all client issues are resolved in a timely and satisfactory manner.
4. Ensure that all client documentation required by the Firm’s Customer Identification Program (CIP) is received, reviewed and approved by Compliance within the appropriate timeframes.
5. Ensure that all parties are kept informed of the status of the implementation and any sensitive issues or requests throughout the implementation process are escalated to the Team Leader, Senior Management Team and/or other relevant internal parties.
6. Ensure that all internal teams that support the client trading function are prepared for the new account.
7. Work with the client reporting team to ensure proper reporting deliverables are established.
8. Contribute to the team’s effort of identifying, streamlining and implementing process improvements.

Qualifications/Job Requirements:

1.  Basic knowledge of the asset management business and investment products across major asset classes (fixed income, alternatives, equities, money markets).
2.  Task oriented: Must be able to multi-task and work well under pressure from multiple clients/constituents to respond to client inquiries quickly.
3.  Strong interpersonal skills: Ability to build the trust and confidence in capabilities, ability to work well with others internally to accomplish client objectives
4.  Strong communication skills: Presentation skills, written communication and ability to summarize client meetings and/or other client interactions to various levels in the organization.
5.  Strong project management skills including ability to organize and track multiple threads of activity, ability to deliver on tight timelines, hands-on approach to resolving issues and detail orientation.
6.  Must be a team player, hard working, resourceful and eager to learn.
7.  Minimum 3 years work experience at an asset management firm or related organization (investment manager, consultant or plan sponsor).
8.  Prefer multi-lingual Skills:  English, Korean, Mandarin