Asset Management Professional Job in Kalamazoo 49019, Michigan US
Rockwell Automation (NYSE: ROK) is a leading global provider of automation, power, control and information solutions that help manufacturers achieve a competitive advantage in their businesses. With a focus on always putting customers first, anywhere in the world, the company helps manufacturers use automation and intelligent motor control and conversion technology as a means to get their products and services to market faster, reduce their total cost of ownership, better utilize power and plant-floor assets, and minimize the risks in their manufacturing environments.
Capabilities extend through partnerships with a network of 5,600 reliable, local companies in distribution, software and product referencing. Leading brands and strategic partnerships uniquely qualify Rockwell Automation to deliver industry solutions to 80 countries around the world.
An Asset Management Professional (AMP) is an embedded resource at a Rockwell Automation customer location.
The principle responsibility of an AMP is to be the single point of contact for facilitating customer electronic and/or mechanical equipment repairs (Rockwell Automation and/or third party) and renewal parts.
The AMP will also provide process improvement strategies, report management, installed base evaluations, and assist in qualifying and quantifying Rockwell Automation sales leads.
The AMP is responsible for initiating, developing, and maintaining relationships with key personnel at the customer location. Plant management, purchasing, operations, engineering, and maintenance are example areas.
The AMP also interfaces w/ Rockwell Automation field sales and support management, corporate account managers, product group and corporate sales management, and our local authorized distributor.
Key Responsibilities
On site professional management of maintenance, repair and operations (MRO). Working with systems that enable the company to track its repairable inventory and apply associated warranty programs.
Identify, recommend, and implement process improvements in regards to the MRO/repair process.
Develop clear working Standard Operating Procedures detailing process flow and operational requirements for day to day activities in support of the maintenance and repair operations.
Develop relationships with the customer and key decision makers to identify the customer’s key performance indicators and create value-add reporting that will assist in the customer and account development for continuous improvements.
Perform reporting and data analysis by gathering product data from customer ERP systems and RA tracking software. Create metric reports that meet customer requirements. Make recommendations based on inventory levels, failure trends, repair history trends, pricing considerations and obsolescence management.
Responsible for communication between the customer account, Rockwell Automation sales and distributors and RA Product Management to ensure that required information is provided timely and accurately.
Work as a team member to fulfill the business goals by creating a competitive advantage by developing a business strategy with sales. Identifying and quantifying new commercial opportunities for customer and account development for continuous growth.
Key Relationships
Manager: District Services Manager, Contracts Manger or Contracts Lead
Internal: Sales Engineers, Account Managers, District Other Regional AMPs, Customer Service Representatives, RA Distributors, RAAMP Regional Specialists
External: Storeroom Manager, Storeroom Attendants, Maintenance Manager, Electricians, Technicians, Mechanics, Buyers, Commodity Managers, Engineers, Operations Managers, Plant Managers, etc.
Teams: RAAMP Product Management Team, District Sales Team, Global Account Team
Key Skills
Must have excellent written and verbal communication skills, with the ability to communicate at all levels within the business.
The ability to work under pressure.
Must be personable and able to build a solid working customer relationship in a short space of time.
Strong commercial and negotiating skills to support the profitability and success of the program.
Very strong planning and organizational skills with good attention to detail
Confidence in decision making but with the ability to work as part of an overall team and not to make decisions in isolation.
Pro active approach to problem solving.
Self starter able to work un supervised for prolonged periods of time.
Experience in maintenance methodologies desired but not required.
Experience in Lean Manufacturing techniques desired but not required.
Experience in Supply Chain Management desired but not required.
A minimum of two years of experience in commercial industrial experience or customer relations is required.
Bachelor’s Degree in Business Administration or Engineering or equivalent work experience plus three years of relevant work experience.
Project management or Lean/Productivity improvement skills is preferred. Basic knowledge of logistics, purchasing, or order management is also preferred.
Must possess data analysis skills. Experience or knowledge of Plant Maintenance and Production as well as Sales Experience is a plus.
This position requires proficiency in computers along with MS Office Suite. The position also requires a familiarity with Bar-Coding, Warranty Pick Tags, Repair Tags and Order Management Systems. SAP experience is preferred.
Minimal travel will be required for this position.
Desired Qualifications:
Project management or Lean/Productivity improvement skills is preferred.
Basic knowledge of logistics, purchasing, or order management is also preferred.
Rockwell Automation is an Equal Opportunity Employer