Asset Management – WealthManager+ and Direct Client Business Proposition Manager – Associate/VP recruitment
The Function
J.P. Morgan Asset Management’s UK Retail Direct Client business has circa US$3.7bn of assets under management and circa 130,000 clients. The key business objectives are to maximise retention of these existing clients/assets as well as acquire new clients.
The J.P. Morgan WealthManager+ platform enables clients to manage all their investments in one place. This online wrap platform supports both the direct client OEIC and Investment Trust businesses. WealthManager + provides products and services which include ISAs, a self-invested pension plan (SIPP), risk profiling and research tools and guided investment solutions. The investment universe available includes funds, trusts, FTSE all share equities, ETFs, gilts and bonds.
The WealthManager+ and Direct Client Business Management Team is responsible for managing this business channel with a focus on achieving sales targets and developing the proposition including new products and services and platform enhancements.
Reporting
The jobholder will report to the Head of WealthManager+ and the Direct Client Business.
Role
The role involves all aspects of business and platform proposition development in order to deliver a competitive client offering which drives sales and supports the marketing and client servicing objectives.
Main Responsibilities
- Research, analysis, provision of recommendations and delivery of business requirements for platform proposition enhancements particularly usability and online tools
- Research, analysis and provision of recommendations relating to business issues and opportunities and implementation oversight for new products and services
- Support for all sales and marketing efforts as required
- Creation of business cases and project plans as required
- Project management and delivery within agreed budget/timelines working in partnership with internal stakeholders, service providers and external suppliers
- Liason with controls functions to ensure legal, regulatory and internal procedures and policies are adhered to.
- Production of presentation materials as required for regular business reviews with senior executives
- Ownership of Terms Conditions and Key Features documents for products and services
Initial specific responsibilities
- Drive or assist with proposition developments in the areas of:
- Platform enhancements
- Website – education, guidance, decision trees, tools and insights
- Client Services strategy
- Junior ISA and Saving for Children
- Retirement Solutions
- Assist in determination and delivery of enhancement priorities for the platform
- Assist in determination of strategy and readiness for the implementation of RDR
- Support development of user interface for Wealth Management Solutions (WMS) – an intermediary proposition - with particular emphasis on areas of overlap and solutions which will also be utilised for the direct client proposition e.g. portfolio solutions and online risk profiling tool
Key Internal Contacts
- Marketing Team
- Platform Development Team
- Digital Strategy Team
- Investment Trust Business
- Product Development Team
- Risk, Compliance and Audit Teams
Key External Contacts
- FNZ
- Barrie Hibbert
- Potential software developers, usability consultants
Skills and Knowledge
- UK platform experience highly desirable whether in a business or support role
- Experience desirable in design, implementation and maintenance of web based front end user interface
- Knowledge of asset management industry and associated platforms, products, services and markets
- Good understanding of J.P. Morgan Asset Management business
- Product and business development skills and experience
- Project management skills
- Ability to develop effective internal and external relationships
- MS Office Project, Powerpoint, Excel and Word skills
Personal qualities
- Client focused with strong analytical and strategic thinking skills
- Awareness of the wider organisation, relationship management and networking skills
- Results focused and thorough. Strives for excellence
- Tenacious, self developer
- Enthusiastic team player – able to motivate and effectively manage teams/projects
- Well organized with good planning and project management skills and able to manage multiple tasks/projects
Performance measures
- Business sales targets
- Completion of tasks and delivery of projects to agreed deadlines and budgets
- Quality of timeliness of presentation materials, business cases, research
- Feedback from business teams and key stakeholders on effectiveness
- Results of any compliance, audit or FSA reviews on related projects