Asset Manager Job in Des Plaines 60018, Illinois US

Job Description:
ASSET COORDINATOR

Essential Job Functions:
Maintains timely and accurate database records of customer assets by Utilizing Move, Add, Change, Delete process for network devices
Ensures that network machines are accurately reporting page counts to volume recording program by running reports as defined by process
Utilizes MACD and downsizing processes to update and maintain site maps by identifying equipment by site, room, and floor
Generate reports for designated branches to process and manage.
Take responsibility for customer satisfaction through proper use of customer service skills.
Receive parts into system for field and on site technicians.
Transfer parts or issue parts to/from customer bins based on credit or invoice.
Close work orders for and assist technicians who do not have easy access to the call tracking software.
Document new procedures and update current procedures in the Master Resource Book.
Communicate clearly, responding in an effective and timely manner and ensuring that internal and external customer expectations are met or exceeded.
Contribute significantly to the team environment.
Sufficient interpersonal skills to be an effective team member
Shares successful solutions with other employees and locations
Effectively communicates issues to team members, managers and customers in a timely manner.
Performs all tasks and duties consistent with best practices, high standards and diligent work habits.
Assumes additional responsibilities as assigned Skills:
Able to demonstrate competent written and verbal communication skills, organization/prioritization skills
Able to demonstrate ability to interact with various levels of customer and internal management personnel
Able to demonstrate working knowledge of reporting processes as defined
Able to demonstrate specific knowledge of products defined in the scope of support
Able to demonstrate ability to handle multiple tasks
Able to demonstrate knowledge and use of interpersonal skill behaviors
Able to demonstrate advanced knowledge of all necessary web based tools as it applies to the position

Experience:
5 - 15 years in a technical customer environment

Education:
High School Diploma or equivalent
We are an equal employment opportunity employer. You can view all of our jobs online at http://www.appleone.com/?sc=11id=666331

Job Experience:
Excel