Assistant Branch Manager Job in West Chester 19380, Pennsylvania US
National Penn is the fourth largest bank holding company headquartered in Pennsylvania, based on our asset size. Our people are the secret behind our success with a strong focus on building relationships with customers through personal service, sophisticated products and technology, local decision-making and a strong community presence.
Looking to become a member of the National Penn team? We are always on the lookout for talented individuals seeking a career in the financial services industry.
National Penn knows that our people are the secret to our success. After all, it's our employees, not our products and services, who listen to customer needs and wishes, and then go beyond the expected to craft solutions that help our customers achieve their dreams. We offer our employees competitive pay, a comprehensive benefits plan, and opportunities for career advancement.
Visit us online at www.nationalpenn.com for more information.
Assistant Branch Manager
Provide superior banking service to customers in a professional manner. Provide customers and prospects with a clear understanding of the features and benefits of products and services offered at NPB. Expand and increase customer relationships through successful selling and/or referring techniques. Exercise management responsibility for the Branxh team in meeting the Bank's administrative, operational, and sales and service objectives. Performs or supports the supervision, training, coaching, and evaluating of staff. Ensure all company, division and departmental policies, regulatory and compliance concerns and procedures are effective and implemented.
- Partner closely with office management to support the strategic sales/referral goals and contribute to the management of risk, operational efficiencies and overall objectives of the bank.
- Identify customer needs and sell/refer appropriate products and services. Ensures multiple customer demands are met to provide maximum service levels to all customers which includes engaging customers promptly, in a professional manner, within the Brand Culture.
- Provide or support hiring, coaching, supervision, training and evaluating to staff.
- Assists with and delegates the daily responsibilities of the Branch. Leads and manages the sales and service performance of the office.
- Participate in Community activities internal and external business development as appropriate.
Qualifications:
- High School diploma or GED. Additional education preferred.
- Superior service, sales, and interpersonal skills.
- Minimum two (2) years financial services/sales experience.
- Supervising experience preferred.
- Proficient oral and written communication skills.
- Retail lending and business development experience preferred.
- Ability to multi-task.
- SAFE Act NMLS Federal Registration.
Schedule:
Full Time. Normal Branch hours. Extended hours and weekends as needed.